Jeffrey

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Hello,

I have a client that verified his SAB business as a Brick and Mortar business years ago. Somewhere along the lines he lost access to the listing and it went unclaimed. Now today, he is moved to a new location and hired us to get his marketing in order. Since we couldn't get access to his old listing, we created a new SAB listing at his home address. Is there anyway to mark his old B&M as moved to this new SAB business?
Old listing: Just Roofing Maine · 263 Brown St, Westbrook, ME 04092
New listing: Just Roofing

Thanks
 

whitespark

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Oh no. A new listing is a really tough pill to swallow. Listing age is definitely a thing that impacts your rankings, so starting a new listing should always be the last last resort. I would work with GBP support to try to get that old listing reclaimed under the business owner's account.
 

Jeffrey

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Okay, thanks Darren! I'll work with Google to get access to this listing. Once I have it, what should be my next step? I'll have access to one GBP with an address at their old location, and one GBP thats brand new with a hidden address at their new location.
 

whitespark

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Once you get access to the old listing, update the address info and ask Google support to merge the new listing into it.
 

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