Duplicate GBP Removed And Rankings Dropped

[luischavez0104]

Hi, we had a duplicate listing that was showing up instead of our actual listing. We got the duplicate listing removed but our original listing is having a hard time ranking. It was ranking well for the surrounding area but now isn't even showing up. Is there usually a recovery period?

American Waterworks

goo.gl

Thanks!

 

[keyserholiday]

Was the duplicate showing or hiding the address?

 

[luischavez0104]

Was the duplicate showing or hiding the address?

Hi, the duplicate was showing the address

 

[JS Girard]

Correlation is not causation, and that would be a very strange causation indeed. I assume you mean specifically ranking for certain keywords, not "searching the business name fails to display the GBP knowledge panel"

One thing I notice is that the reviews are quite dated, maybe you went over whatever threshold where old reviews stop having an effect?

 

[luischavez0104]

Correlation is not causation, and that would be a very strange causation indeed. I assume you mean specifically ranking for certain keywords, not "searching the business name fails to display the GBP knowledge panel"

One thing I notice is that the reviews are quite dated, maybe you went over whatever threshold where old reviews stop having an effect?

Correct, it was ranking for certain keywords before and not anymore.

 

[JS Girard]

Lots of people have complained about unusual SAB fluctuations recently, but I feel like people are always worried about SABs versus shown address. I'd look more into the reviews thing and investigating the precise lost keywrds (e.g. did they start being associated with different GBP categories? that was also pointed out by sterlingsky as a change from the March 20213 update)

 

[luischavez0104]

Ok, we will look into those potential factors. Thank you!