Facebook Recommendations

[VickyC500]

Can anyone help me understand why on my FB business page, I have x5 recommendations but the main home page and header in Recommendations section is showing we have 0 out of 5 reviews / recommendations?
Tab settings are optimised correctly FYI
Thanks!

 

[Kurt Steinbrueck]

Hey Everyone,

It sounds like there hasn't been a solution found for this. I have a client which has a similar situation. 67 reviews on Facebook and Facebook shows a 0 out of 5 rating. It's been like this for months.

You can find it here: Log into Facebook

Would you agree that this is the same issue as is being discussed in this thread or might there be some setting causing this of which I am unaware?

Does it matter that the client is a private school? I know Google treats schools differently.

Thanks!
Kurt

 

[ErinJones]

I do believe this is the same issue, Kurt. We've heard of a variety of issues, but they all involve missing reviews/star ratings/recommendations.

It is incredibly frustrating, and does not appear to be a priority at all on Facebook's part. You may have a unique opportunity, being EDU, but I wouldn't hold my breath. I don't understand why this isn't more important to them, as the pages being affected by this are all potential advertisers. This is without a doubt costing them money, so I'm stumped!