hillardkatie1

Member
Joined
Nov 14, 2019
Messages
4
Reaction score
0
Hi there - I've noticed on some of our location pages have their recommendations and ratings removed. This is what FB support responded back with (see below). It looks like all recommendations and ratings are going to be removed in the future with no certain timeline (reviews will stay). Thought I would share and see if anyone else is noticing this on their end as well.

Note from FB support:

I have gotten word back from our team. It looks like this is happening to a bunch of Pages in preparation of removing the Recommendation system like I was mentioning. Our team is working on a replacement system but they do no have any time frame when that will be released. Expect the Recommendation and the ratings to section of the review tab to be completely remove in the near future. The reviews will stay but the Recommendation and the ratings will be removed.
 

ErinJones

Administrator
Local Search Expert
LocalU Faculty
Joined
Oct 14, 2020
Messages
10
Reaction score
12
Hi there - I've noticed on some of our location pages have their recommendations and ratings removed. This is what FB support responded back with (see below). It looks like all recommendations and ratings are going to be removed in the future with no certain timeline (reviews will stay). Thought I would share and see if anyone else is noticing this on their end as well.

Note from FB support:

I have gotten word back from our team. It looks like this is happening to a bunch of Pages in preparation of removing the Recommendation system like I was mentioning. Our team is working on a replacement system but they do no have any time frame when that will be released. Expect the Recommendation and the ratings to section of the review tab to be completely remove in the near future. The reviews will stay but the Recommendation and the ratings will be removed.
Hi Katie! I have two answers for you - the official Facebook answer and what we're hearing behind closed doors ;)
Officially, Facebook has always maintained that they do not have to always show all reviews or recommendations. My guess for this is due to my unofficial response below. They do appear to be making a large change to the review/rating system again as they remove page likes from pages. Unfortunately, it is hard to hold them to much because they're making so many changes so quickly. If you have someone that can check for you from another device, are they seeing the same reviews you are or do they see different content?
UN-officially, I'm hearing that they've got an unidentified bug that is causing this and they have not yet been able to figure out how or why it is happening -if this is the case, I expect it will be resolved relatively quickly but with little information on how or why, so prepare for frustration.
 

BESeating

Member
Joined
Feb 19, 2021
Messages
3
Reaction score
5
Hi Katie,

Another thing to consider is that Facebook is currently going through a period of changing their policy and a lot of the functions aren't working, something that is evident in the Facebook app and website. Best thing to do is to wait a bit and hopefully when they officially announce the changes, things will get back to normal, as I'm pretty sure the reviews and recommendations didn't use to be removed unless they specifically violated their policy.
 
Similar threads
Thread starter Title Forum Replies Date
rutkap Facebook - Removing Old Unmanaged Listings Local Search 1
Tim Colling Removing Facebook company pages - a little help? Mobile & Social 13
cleverlyengaged Imposter Site on Facebook, How to Remove? Local Search 5
Shelly Pros & Cons of Facebook Locations for Local SEO (for a Credit Union) Multi-Location Issues 3
E Issues with managing business pages on Facebook Citations 3
Nikki Stine GMB for Gun Shop pulls in 'FFL Transfer Fee' pricing from a Facebook Post. Is this normal? NAP, Categories, Dashboard Data 4
V Facebook Recommendations Mobile & Social 8
R Facebook reviews dropped to 0; Google filtering reviews temporarily? Local Reviews 2
A Facebook page rating keeps fluctuating Local Reviews 5
Niki Wrong facebook link on Google business listing Help & Support for Google Local 2
djbaxter Facebook & Instagram embeds on WordPress will break soon Websites, Software, and Security 1
jimmydoubleu Facebook Pixel Mobile & Social 0
E Facebook Disabled Main Account Citations 7
djbaxter Upcoming API Change to break Facebook, Instagram oEmbed Links October 24 Mobile & Social 0
J Facebook Business limiting me to 50 stores under one page - can't get any help Ask a LocalU Expert [PRIVATE] (LocalU) 2
J Facebook Business limiting me to 50 stores under one page - can't get any help Local Search 1
E Business facebook error Local Content 2
hajnasiewicz New? Events pulling from Facebook Google News: Important Changes & Features 2
david.victor Facebook disabled advertising and post-boosting for a client Mobile & Social 4
RobertCarnitas Help Needed: Export/Copy List of Facebook Pages Managed Mobile & Social 4
E Re-naming Facebook Location Pages for a Multi-Location Brand Citations 11
Creativedge Is the Facebook page name important for local search? Local Search 1
A Facebook Page Lost Access Mobile & Social 3
abbiebeltran Facebook 90 Day Integration Policy Local Reviews 1
aalmarusy Facebook reviews posting to personal profile page feed Recycle Bin 3
fpaschoal GMB containing Social Media like (Facebook, Instagram, Twitter...) on Website URL Field Google My Business & Google Maps 2
Don Archer Facebook reviews posting to personal profile page feed Local Reviews 26
H Facebook's animation Avatars Recycle Bin 0
R Joining Facebook Groups as a Page Recycle Bin 0
virens Joining Facebook Groups as a Page Mobile & Social 5
Peter Hill Facebook naming convention Citations 6
JohnS Disgruntled x-employee leaving fake Facebook reviews Local Reviews 4
S Free tool for local businesses - update data on Google, Facebook, Yelp, etc. - would you use it? Local SEO Tools & Software 7
pony Multiple Facebook profiles for same business Mobile & Social 1
H Facebook Store IDs updated to 157....... digit code?! Mobile & Social 0
Rich Owings Facebook review star icons show for some pages, not others Local Reviews 5
Jen Currier Can Facebook Reviews be moved from one Company Page to another? Local Reviews 2
H Facebook multi-location - what are the risks? Local Search 1
mikepetersonwi Facebook Verifications Local Search 0
Ryan Steinolfson Facebook & Twitter account for each location Local Search 7
H Reviews not showing up from Facebook? Does FB filter reviews? Local Reviews 10
pauieee Contact Local.com via Facebook Citations 2
Grabgooglesgoogles Changing GMB website from Facebook page to new website Help & Support for Google Local 11
H Claiming Facebook with a phone call Citations 4
L Facebook Locations: How to Enable Different Location Names Than Parent? Citations 4
JoshuaMackens Facebook Reviews Not Turning Into Recommendations Local Reviews 2
R Free Webinar: Organic Facebook Marketing Tips for Local Businesses Events 0
wra2010 Reviews from the Web Pulling Reviews from Wrong Facebook Page Help & Support for Google Local 4
mikepetersonwi Fake Facebook Reviews Local Reviews 3
Tim Colling Facebook Page Merging advice Mobile & Social 21

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom