Issue With Responding to Q&A on Google My Business

[JoyHawkins]

There appears to be an issue right now with businesses not being able to respond to questions on their listings as the owner. When answering a question posted on a Google My Business listing, the response shows up as your name instead of from the owner.

I've seen several reports of this on the GMB forum and am able to replicate it myself. I've alerted Google about the issue so hopefully it's fixed soon.

 

[Cherie Dickey]

Thanks Joy!

 

[Adentity]

Hello everyone!

I still have this problem. Someone can respond the question as a business owner?

Thank you in advance

 

[JoyHawkins]

I sent it to Google but haven't heard back that it's fixed yet.

 

[rustybrick]

Seems to be working now, at least I just tried it on my company....

 

[JoyHawkins]

Interesting, mine still say my name.

 

[rustybrick]

Interesting, mine still say my name.

maybe the old ones will stay like that? Try a new one?

 

[JoyHawkins]

Still the same.

 

[rustybrick]

No idea...

 

[Colan Nielsen]

Barry, your screenshot is of review responses. This bug is related to the Google Q&A feature.

 

[pony]

Barry, your screenshot is of review responses. This bug is related to the Google Q&A feature.

+1 here, you guys are looking at two different areas. Working correctly in review responses (Barry's screenshot) but not working in Q&A responses.

 

[mkingsle]

Thanks Joy:

I was beating my head on Friday because of this very issue.

Glad to know I am not alone.

Hopefully this gets fixed so it's a better user experience knowing when q&a come from the business owner.

Different related topic, but I noticed that a question I posted received a response almost instantly from a Google local guide. It wasn't even close in the correct answer. Wish there was a way to police that better as a business owner in order to make sure answers aren't incorrect.

 

[JoyHawkins]

You should be able to flag it if it's an incorrect answer.

 

[Jen Currier]

I am trying to respond to a Question posted on Google on behalf of a client, I had Manager access and was prompted to post under my personal account rather than as the business. My client temporary changed my privileges to Owner and I am still only able to respond as Local Guide through my personal account. I am thinking that Answers need to come from the Primary Owner in order to be published as the "Company" responding rather than a person, but I can't seem to find any resources to support this. Am I doing something wrong? To access the Questions I am logging into my GMB Dashboard > opening the listing from View on Search > clicking on See All Questions > Answer.

Please advise...

 

[Claire Carlile]

Hmmm, It might be this still? Issue With Responding to Q&A on Google My Business - Local Search Forum - not sure if this bug is still active?

 

[vinchenson]

I still have the same issue.

 

[Jen Currier]

@Claire Carlile Thank you! I thought I was doing something wrong. I will share my update in the previous thread.

 

[Jen Currier]

I posted a new thread yesterday not realizing this was already being addressed, so I wanted to move my comments here rather. Initially I thought I was doing something wrong or thought that perhaps it had to be the Primary Owner only who could post as the Business. Then @Claire Carlile pointed me in this direction (thank you!) and now I know it is a bug. With that said I just wanted to confirm this is still happening. Any chance you have received an update from Google regarding this @JoyHawkins ?

 

[JoyHawkins]

Definitely still happening. No fix yet. Ben Fisher, however, gave me a super awesome tip that you can still respond as the owner using the Google Maps app on your phone.

 

[Aly Kurtz]

Used to be able to post questions and answers to questions on the KP as the "business owner". Seems like this is no longer an option. Has anyone else noticed this? As an agency we are set up as an owner in the GMB profiles for our clients. Those permissions used to allow us to create and answer questions as the business owner. The screenshot below is of me trying to post a question on the KP for one of our clients. In this account I am acutally the primary owner, so I don't see why it wants to list me as "A Google User".

Any thoughts?