JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Joined
Jul 18, 2012
Messages
4,091
Solutions
9
Reaction score
3,502
There appears to be an issue right now with businesses not being able to respond to questions on their listings as the owner. When answering a question posted on a Google My Business listing, the response shows up as your name instead of from the owner.

I've seen several reports of this on the GMB forum and am able to replicate it myself. I've alerted Google about the issue so hopefully it's fixed soon.

4254


1561232550222.png
 

Adentity

Member
Joined
Jun 19, 2019
Messages
9
Reaction score
6
Hello everyone!

I still have this problem. Someone can respond the question as a business owner?

Thank you in advance
 

pony

Member
Joined
Jun 26, 2019
Messages
124
Reaction score
85
Barry, your screenshot is of review responses. This bug is related to the Google Q&A feature.
+1 here, you guys are looking at two different areas. Working correctly in review responses (Barry's screenshot) but not working in Q&A responses.
 

mkingsle

Member
Joined
Feb 11, 2019
Messages
5
Reaction score
3
Thanks Joy:

I was beating my head on Friday because of this very issue.

Glad to know I am not alone.

Hopefully this gets fixed so it's a better user experience knowing when q&a come from the business owner.

Different related topic, but I noticed that a question I posted received a response almost instantly from a Google local guide. It wasn't even close in the correct answer. Wish there was a way to police that better as a business owner in order to make sure answers aren't incorrect.
 

Jen Currier

Member
Joined
Sep 18, 2018
Messages
34
Reaction score
29
I am trying to respond to a Question posted on Google on behalf of a client, I had Manager access and was prompted to post under my personal account rather than as the business. My client temporary changed my privileges to Owner and I am still only able to respond as Local Guide through my personal account. I am thinking that Answers need to come from the Primary Owner in order to be published as the "Company" responding rather than a person, but I can't seem to find any resources to support this. Am I doing something wrong? To access the Questions I am logging into my GMB Dashboard > opening the listing from View on Search > clicking on See All Questions > Answer.

Please advise...
 

Jen Currier

Member
Joined
Sep 18, 2018
Messages
34
Reaction score
29
I posted a new thread yesterday not realizing this was already being addressed, so I wanted to move my comments here rather. Initially I thought I was doing something wrong or thought that perhaps it had to be the Primary Owner only who could post as the Business. Then @Claire Carlile pointed me in this direction (thank you!) and now I know it is a bug. With that said I just wanted to confirm this is still happening. Any chance you have received an update from Google regarding this @JoyHawkins ?
 

Aly Kurtz

Member
Joined
Dec 11, 2018
Messages
15
Reaction score
8
Used to be able to post questions and answers to questions on the KP as the "business owner". Seems like this is no longer an option. Has anyone else noticed this? As an agency we are set up as an owner in the GMB profiles for our clients. Those permissions used to allow us to create and answer questions as the business owner. The screenshot below is of me trying to post a question on the KP for one of our clients. In this account I am acutally the primary owner, so I don't see why it wants to list me as "A Google User".

Any thoughts?
1563548203955.png
 
Similar threads
Thread starter Title Forum Replies Date
W Located in issues NAP, Categories, Dashboard Data 3
JamesGreenaway Map pin showing competitor and also direction issues Google My Business & Google Maps 3
E Issues with managing business pages on Facebook Citations 3
dateinadash Will changing https:// to https://www cause an issue with rankings? Organic SEO 3
dateinadash This location has been suspended due to quality issues - going round in circles! Please help? Google My Business & Google Maps 2
NevenaIvanova Brand Visibility Issue Caused by Building Entity Google My Business & Google Maps 2
J ISSUE: We are not accepting new registrations Contact Us Messages 1
djbaxter Warning issued to adta Warnings and Bans 0
A Google My Business Provider Program API Access İssues Recycle Bin 0
AndiFox GSC issues? (Flatliners) Local Search 2
djbaxter Warning issued to TraceyTaylorwnS Warnings and Bans 0
H Issues with downloading locations - bulk verified account Google My Business & Google Maps 2
djbaxter Warning issued to blanka_polkadot Warnings and Bans 0
C Issue on Mobile Forum Tech Support 1
A Big Issue with Google Map Rankings For Everyone Local Search 9
PKLilikoi "Redirect Notice" in Google causing Toxic Link issue in Tools Organic SEO 3
W Listing Claiming Issue Google Local 101 6
L Issues With Bulk Verification for Enterprise Organization Multi-Location Issues 1
djbaxter Warning issued to FatSniper Warnings and Bans 0
rossdunn Odd Issue with Practitioner Listing All Things Google My Business [PRIVATE] (LocalU) 3
JoyHawkins [Technical Issue] Don't Change the Address on Service Area Business Listings Google News: Important Changes & Features 5
NickB-Tampa Issues with transferring GMB listings Google My Business & Google Maps 2
melinaedealer Separate Department Listing Issues Multi-Location Issues 2
J Advice Needed - GMB Listing Visibility Issues Help & Support for Google Local 7
JillH Multiple Location Issue Local Search 3
STM Google My Business Duplicate Listing Removal and Dashboard Issue Google My Business & Google Maps 6
RattlingTram Issues with ranking clent's business CONSISTENTLY Help & Support for Google Local 2
djbaxter Warning issued to leave.review Warnings and Bans 0
djbaxter Warning issued to Alceo 1 Warnings and Bans 0
djbaxter Warning issued to Nick 11 Warnings and Bans 0
djbaxter Warning issued to diptimayee Warnings and Bans 0
spacetuna Do I have a NAP issue? NAP, Categories, Dashboard Data 9
djbaxter Warning issued to vivekrpatel Warnings and Bans 0
djbaxter Ban issued to user aalmarusy Warnings and Bans 0
djbaxter Warning issued to quartercheapersigns Warnings and Bans 0
djbaxter Ban issued to user Dimitri Warnings and Bans 0
djbaxter Ban issued to user Dimitri Warnings and Bans 0
djbaxter Warning issued to Valentin Warnings and Bans 0
J Issues with Spam Redirects Spam on Google 4
hajnasiewicz Issues with multiple domain redirects to one domain? Websites, Software, and Security 4
djbaxter Warning issued to Nick 11 Warnings and Bans 0
djbaxter New Mobile Usability Issues Detected Mobile & Social 4
djbaxter Warning issued to Forseti Warnings and Bans 0
MattF Ranking issue Ask a LocalU Expert [PRIVATE] (LocalU) 6
djbaxter Ban issued to user polos001 Warnings and Bans 0
B Google Search Console Security Issue Local Search 10
J Filter Issue with Smart Campaign? Help & Support for Google Local 4
S GMB Bulk Upload issue - Offers Multi-Location Issues 0
djbaxter Warning issued to HelenaKaur Warnings and Bans 0
djbaxter Warning issued to Srinath Warnings and Bans 0

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

Trending: Most Viewed

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom