freerunr

Member
Joined
Feb 7, 2013
Messages
109
Since our clients didn't face the automatic closure of GMB listings by Google that various businesses did when stay-at-home orders started going into place, I didn't get to see firsthand the behavior in the GMB dashboard. Is that when Google started including the words "from Google" in the verbiage users see in the GMB dashboard when it's marked as closed by an external source? I hadn't seen those two words included until today, so wasn't sure how long it had been around.

To be clear, several of our clients' closed listings have this verbiage right now, and I'm not saying they were automatically marked as closed. I just figured maybe it was a reaction to lots of listings being marked as closed due to the pandemic. Either way, nice to see helpful updates that make things more clear for users :)


1591024311745.png
 

andrewthorn

LocalU Member
Joined
Feb 16, 2019
Messages
16
Did it show in the search results @freerunr ? Also were you able to remove it? We had some similar situations here with so many changes and different verticals having different rules. Interested to see what actions you took to get it removed.
 

freerunr

Member
Joined
Feb 7, 2013
Messages
109
@andrewthorn Looking at several examples, the listings are still visible in Google search (the ones I checked are marked as "Permanently closed"). I haven't looked at all of our customer examples, but many appear to have been accurately marked as closed (we manage a lot of locations).

As for a resolution, usually there is an option to re-open a listing in the dashboard. In one example, there's a banner at the top that allows the listing to be re-opened.

1594055566914.png

So sharing this wasn't as much about it being an issue as it was just curiosity about the verbiage in the dashboard.
 

Weekly Digest

Weekly Digest
Subscribe/Unsubscribe

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...

  Local University Guide

Google Product Exert


Top