Kenziee

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Hi there,

My Local Service Ad is for a client in a competitive industry and the ad is not appearing in the LSA list. The account "looks fine" according to LSA Support Center, but there is no resolution or update after 4-6 months of escalation. Our quality measures (reviews, radius, response time to leads) are not the issue in addition to ensuring the ad is not overlapping any other markets/ service areas.

The call center & chat is of no help. We passed all the normal hurdles and approvals. The LSA ads in other markets are fine. With no feedback or help, we are unsure of how to resolve this.
Suggestions?
 

Matt Casady

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Here are a few things to double-check:
  • Billing issue: Does it have billing information on the account? Is it expired?
  • Account suspended: Account suspended for quality reasons. This is typically easiest to check by looking up the CID through Google Ads.
    • Do you have live GBP's in that account? If you do, it's not an account suspension.
  • Outside of hours: If you are checking outside the hours the ads are scheduled to run.
  • Ad paused: If the ad was paused from the LSA dashboard.
 

Kenziee

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Here are a few things to double-check:
  • Billing issue: Does it have billing information on the account? Is it expired?
  • Account suspended: Account suspended for quality reasons. This is typically easiest to check by looking up the CID through Google Ads.
    • Do you have live GBP's in that account? If you do, it's not an account suspension.
  • Outside of hours: If you are checking outside the hours the ads are scheduled to run.
  • Ad paused: If the ad was paused from the LSA dashboard.

Hi there,
Yea billing is absolutely fine, I have the business hours open 24/7, and the ad is not paused. I have a live GBP linked to the LSA account.

Thus far I've just been told "sorry the market is saturated we are going to try to resolve the issues with our engineers but it may take 60+ days"

Is there a possibility someone has flagged the account or reported it?
 

Matt Casady

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Is there a possibility someone has flagged the account or reported it?

It's possible but I haven't seen that happen before.
 

nixid

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I can see my LSA even if paused, I just click on the "see more" button below the three featured ads.
 

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