More threads by aaronb

aaronb

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Jun 27, 2019
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Hello,
I need help getting the GMB listing of one of our clients reinstated by Google from suspension. We are not completely sure why the listing was suspended in the first place, but think it could have happened after adding a short code to the listing. They are a chimney company that has been in their area of Massachusetts for over 30 years. They have a physical location that's address had been showing and they do see customers out of and have staff working at. I submitted he reinstatement form about double checking guidelines and have been following requests from Google as to what they need. We have provided a 2021 tax form from the business with their address on, as well as storefront images with their signage and address visible.(even down to a sign that is telling customers and employees to wear a mask when entering). We are still getting denied from Google that they are not eligible for showing on maps. Can I please get help to get this suspension lifted? The business is already seeing he effect of dramatic loss of call volume and we are only a week into this process.
 
Let me get some feedback from Google before doing that.
Colan,
Do you have any idea how long it might be before I see or hear anything back from Google? It's been over 3 days since items were submitted to them and silence. The business as you can guess is growing more worried as they are losing calls and leads rapidly from being off maps. Please let me know from your experience what a timeline might be? Thanks!
 

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