More threads by Gustavo

Gustavo

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Hello Local Search Forum members, one of our clients recently got their GBP suspended, they went ahead and did a reinstatement request here: Google Business Profile local business reinstatement request - Google Business Profile Help. They said it has been already a month since they requested the reinstatement of their GBP, but no answer. They got the following message: "Your access has been suspended because this profile doesn’t follow the guidelines. Edit your business info and learn how to regain access." I appreciate any lights you could give me on this. Thanks in advance.
 

ElizabethRule

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Google is backlogged 3 to 4 weeks (or more) on suspension cases. I recommend replying to the email you got from Google after submitting the reinstatement form and asking for an update.

If they do not reply to that email, try sending another ticket through this form => Sign in - Google Accounts

Provide the Case ID you have from the initial reinstatement form, along with any and all proof you have that business is legit and located at the address you verified the listing at. If neither work (give it some time) post on the Google Business Profile Forum about it.

Once you go over the the forum, note we can't help escalate on this forum, you need to wait for a PE to answer the thread and help => New Forum Rule Regarding Posts From Other Forums & Communities
 

sarmcl

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Hello Local Search Forum members, one of our clients recently got their GBP suspended, they went ahead and did a reinstatement request here: Google Business Profile local business reinstatement request - Google Business Profile Help. They said it has been already a month since they requested the reinstatement of their GBP, but no answer. They got the following message: "Your access has been suspended because this profile doesn’t follow the guidelines. Edit your business info and learn how to regain access." I appreciate any lights you could give me on this. Thanks in advance.

Try the Google support forums. We had our clients suspended as well (just added UTM tracking) about 3 weeks ago. We did the form. Submitted the document that they requested. We didnt hear anything and went into forum last week. Today we got reinstated. I dont know if the support forum pushed it through or what but I would definitely go there
 

keyserholiday

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Try the Google support forums. We had our clients suspended as well (just added UTM tracking) about 3 weeks ago. We did the form. Submitted the document that they requested. We didnt hear anything and went into forum last week. Today we got reinstated. I dont know if the support forum pushed it through or what but I would definitely go there

It's taking 21 to 28 days to hear back on all reinstatements.
 
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Hello, we have several Automotive Listings suspended after editing subcategories? We submit the form, 4 weeks agog, but till today no answer? Verifying the account, which is an option, will freeze after the first click? Is it the case you can edit any GMB listing anymore?
 

JS Girard

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How long was that is total Gustavo?

Judging from his initial message, around five weeks. The normal one moth delay, then dealing with the requested edits. I've found that while the queue to get to a given reinstatement is very long, once they DO get there, they don't dawdle.

Sometimes they just silently reinstate the profile and don't tell you in the automated response, though, which may give you that impression as you wait for an actual response...
 

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