No 'message you' data showing in Customer actions

[Claire Carlile]

I might have already asked this...anyone else NOT seeing any messaging data in Insights? All of my clients use messaging via the GMB app. None of them have ever used any other system. My clients don't get a TONNE of messages, but they do get some, and I'm not seeing data on any of their profiles. Thoughts? . Thank-you!

 

[AndySimpson]

That's odd! A GMB data reporting error


...also seeing 0 messages btw.

 

[pony]

I think that metric only counts the old SMS messages done directly through the knowledge panel. I don't believe those messages used to go to the app but they are now?

When I used to use the SMS messages I would see data populate there, but since all messaging has migrated to the app I have not seen any data there (I have also not gotten any message since the change as the option doesn't show up on my KP anymore).

 

[Claire Carlile]

Maybe no one at GMB has flipped the switch for the data sources! Thanks @pony