gill

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A couple of my clients received calls this week from a company called Renesent.

Their lead-in pitch is that they remove bad reviews by removing the reviewer account which, in turn, removes the review itself. According to their sales guys, their software finds inconsistencies in user profiles (be it name/photo/etc) and then reports them to the platform as "spam". They claim that under the FTC guidelines, the platforms must remove these accounts promptly. They claim high 90% success rate in such removals.

All in all, this is your typical reputation management platform that monitors reviews, ranking, GMB, citations as well as helps with review collection, etc.

Cost varies, one client was offered a "deal" at $595 (after $400) off while another got the same offer at $395.

Have you heard of this company and/or this method to tackle review removal?
 

keyserholiday

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There are a lot of companies offering review removal services. I have spoken with several of these vendors and providers and found that they promise a lot more than they can deliver. I have been pitched review removal after getting a negative review on Yelp. As long as you properly counsel your clients, I wouldn't worry about it.
 

Lucas

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A couple of my clients received calls this week from a company called Renesent.

Their lead-in pitch is that they remove bad reviews by removing the reviewer account which, in turn, removes the review itself. According to their sales guys, their software finds inconsistencies in user profiles (be it name/photo/etc) and then reports them to the platform as "spam". They claim that under the FTC guidelines, the platforms must remove these accounts promptly. They claim high 90% success rate in such removals.

All in all, this is your typical reputation management platform that monitors reviews, ranking, GMB, citations as well as helps with review collection, etc.

Cost varies, one client was offered a "deal" at $595 (after $400) off while another got the same offer at $395.

Have you heard of this company and/or this method to tackle review removal?
Gill, we were contacted by this group and we are considering giving this a shot as we are in an industry that is getting crushed due to COVID. Did any of your clients move forward? Any updates? Scam/Success? Appreciate any additional insights you can provide.
 

gill

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We were just contacted again by this company so I thought I'd circle back and update my post.

Following my OP we ended up hiring this Renesent to help with review removals.

During the original pitch they said that within 60-90 days they are usually able to remove a large portion of the bad reviews. To us, they promised, moving from low 3 to high 4 stars.

As you may imagine, that was not the case. Each time we called them, they claimed that they had "1 review removed and X challenged for removal". After about 6 months our card on file expired. They didn't even bother to contact us for a new one.

There is a silver lining to this whole story though. We found an effective way to collect good reviews (mind-blowing, huh?). We're now at over 4-stars (with about 450 reviews). Life is good.
 

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