Nikos

Member
Joined
Jun 28, 2017
Messages
61
Reaction score
11
Hello All,

This happened twice in 2017 and I'm curious if you witnessed the same "buggy" behavior from Google.

In both cases, an unclaimed GMB profile was displaying social media links. After verification, social media profiles disappeared from knowledge graph. Even after placing accurate Schema markup (sameAs attribute) social media links won't come back.

Anyone with any ideas? Some posts from 2015 suggested clicking on "Feedback" under the knowledge panel and then mentioning the absence of social profiles, however, this does not seem to work anymore.

Best regards.
 

Linda Buquet

Moderator
Local Search Expert
Joined
Jun 28, 2012
Messages
13,312
Reaction score
4,241
Anyone with any ideas? Some posts from 2015 suggested clicking on "Feedback" under the knowledge panel and then mentioning the absence of social profiles, however, this does not seem to work anymore.

Hi Nikos,

The Feedback option will not create change necessarily. It's not like a support channel. They collect the data in aggregate to eval what's working and what people want. Then if thousands all request the same thing it MAY go on a project list to be implemented in the future.

I don't think there is a way to control whether social profiles show or not. It's all algo driven plus occasionally (or often) Google changes the way they display things.

Wish I had a better answer for you. Anyone else?
 

heckler

Member
Joined
Oct 28, 2014
Messages
282
Reaction score
78
I've noticed it being odd this last 2-3 months. I see review sites showing up in the KG and then the next day they're gone (or just completely different).

I've been able to submit the URL (publicly) to get it to come back but it never stays. So I'm not sure there is going to be a way to solidify it. Maybe check and see if there are any duplicate social profiles that might be tripping up Google.
 

Nikos

Member
Joined
Jun 28, 2017
Messages
61
Reaction score
11
Dear Linda and Heckler,

Thanks for getting back.

Well, duplicate social profiles might be a reason. I am aware of multiple G+ profiles since you cannot consolidate G+ properties anymore. Could that be the reason?

Google's documentation mentions that social profiles need to be verified also. So duplicate and unverified profiles might be the tip. However, this does not solve the main issue, which is the social profile links getting lost after GMB verification.

I thought that proper Schema code could solve this but obviously structured data is an indication, not a directive.
 

Nikos

Member
Joined
Jun 28, 2017
Messages
61
Reaction score
11
Hey Joy,

Thanks for replying.

Yes, both name and address was changed once the GMB profile was claimed.
 

JoyHawkins

Administrator
Administrator
Moderator
LocalU Faculty
Joined
Jul 18, 2012
Messages
4,068
Solutions
9
Reaction score
3,479
K. That's probably what caused them to disappear then. If Google sees a major change, they probably aren't sure it's the same business anymore. Provided you do all the necessary steps and make sure the social profiles match the exact name/address/phone/website that's on GMB, they should return in about 6-8 weeks.
 
Similar threads
Thread starter Title Forum Replies Date
rayrober Social Media Profiles on the Knowledge Panel Google My Business & Google Maps 8
Tim Colling Social Media Icons in GMB Profile - the recipe Google My Business & Google Maps 6
Linda Buquet NEW! Social Profile Links & Send to Phone on Google Local Knowledge Graph Google My Business & Google Maps 4
Scott ClientClicks How to get GMB to show social media icons in knowledge panel? Google My Business & Google Maps 4
djbaxter Interesting graphic on reach of social networks Mobile & Social 1
quartercheapersigns Social Media for SEO Mobile & Social 5
fpaschoal GMB containing Social Media like (Facebook, Instagram, Twitter...) on Website URL Field Google My Business & Google Maps 2
Colan Nielsen Announcing "Social Poster" from Citation Builder Pro LSF News and Announcements 0
kathleen.rhodes Does anyone have experience with eClincher for posting to GMB (and social sites)? Local SEO Tools & Software 1
Rich Owings Social media tools that push Google Posts out? Google My Business & Google Maps 5
L How-to Set Up Social Accounts for Two-Locations In One-City Recycle Bin 0
djbaxter Best Times to Post on Social Media in 2019 Mobile & Social 1
djbaxter Social sharing a specific post in a thread How To Guides 4
Sergio Borges Looking for White Label Local SEO & Social Media Services? Recycle Bin 0
djbaxter Editing a thread to show a large post image in social sharing How To Guides 0
JoyHawkins Social Icons are Back on Local Knowledge Panels Google News: Important Changes & Features 13
JoyHawkins Looking for White Label Local SEO & Social Media Services? Local Search 14
JoyHawkins Social Sharing Photos Admin Stuff 11
M Google+ Social Network Being Phased Out - Impact on Reviews? Local Reviews 4
JoyHawkins Re: Social Media Signals and Google August 2018 Core Algo Update? Recycle Bin 0
djbaxter How social networks usurp Google’s local search dominance Local Search 1
Garrett Sussman How To Share Online Reviews Proactively Using Social Media Local Reviews 2
V Automatic promotion service in social networks: YouTube, facebook, Instagram etc Recycle Bin 0
Digitaldar How to Get Social Media Icons on GMB or Knowledge Box? Google My Business & Google Maps 3
S Soctop.net ? is a free automated service for promotion in 7 social medias Recycle Bin 0
Ryans The best and easiest way to manage your social networks. Local Search 0
Eric Rohrback Problems Managing Social Media for Clients? Mobile & Social 2
C How-to Set Up Social Accounts for Two-Locations In One-City Local Search 0
Garrett Sussman Does Online Review Management Fall Under Digital or Social? Local Reviews 0
Garrett Sussman The Convergence of SoLoMo (Social Mobile Local) and Online Reviews Local Reviews 0
Garrett Sussman Facebook Reviews: An Underrated Gold Mine for Social Proof Local Reviews 0
JoyHawkins Local Knowledge Graph Finally Showing Social Icons Google My Business & Google Maps 8
djbaxter Google Again Says We Don't Use Social Media For Ranking Organic SEO 6
JustinB How Buzzfeed Runs Their Social Media Strategy Mobile & Social 2
L Visual Content Tools & Graphic Resources for Local Search, Web Design & Social Local Content 2
Linda Buquet Visual Content Tools & Graphic Resources for Local Search, Web Design & Social Local Content 2
Linda Buquet 6 GEO Specific Social Media Monitoring Tools - Social Media Examiner Mobile & Social 0
djbaxter Do Social Signals Have An Impact on Organic Rankings in Google? Organic SEO 4
D A linking /social strategy to add traffic and customers: Diversify from the Pack Local Search 1
A Changing to Google My Business social media icon from Google Plus Icon Local Search 1
Dustybones How Social Signals Can Impact Rankings Local Search 1
Andy 12 Social Media Marketing Trends for Small Business Mobile & Social 0
Dustybones The Google Scoring Engine: Assigning Rank to Social Signals and the People that Share Local Search 3
Andy How Small Businesses Can Nail Social Marketing Mobile & Social 2
A How social media could be useful in online marketing? Recycle Bin 1
Linda Buquet How Big an Impact Does Social Media Play in Google Local Results? Google My Business & Google Maps 3
djbaxter Social Media Makes Up Nearly A Third Of All Referral Traffic Mobile & Social 6
360 Spin How To Get Google To Show Your Social Accounts In The Knowledge Graph Local Search 12
Linda Buquet Google Local Bulk Users get Social & Multi-Admin Google My Business & Google Maps 2
Linda Buquet Google Places Bulk Upload Getting Full Google+ Social Upgrade + Multi-Admin Soon? Google My Business & Google Maps 6

Similar threads

Login / Register

Already a member?   LOG IN
Not a member yet?   REGISTER

Most UpVoted Answers

LocalU Podcasts

  Promoted Posts

New advertising option: A review of your product or service posted by a Sterling Sky employee. This will also be shared on the Sterling Sky & LSF Twitter accounts, our Facebook group, LinkedIn, and both newsletters. More...
Google Product Exert


Top Bottom