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That's good to hear. Now, I just have to hope the thread shows up this time. ;)

Thanks again for your help with this.

Kurt
 
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Hi Joy and DJBaxter,

It's been a few days. Are you able to access the post?

Also, Joy, have you heard anything back from Google about whether private schools are able to have reviews?

Thanks!!

Kurt
 
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Hmmm. It seems strange to me that the one post has been visible to you all pretty much from when I posted it and the other, both times I posted it, isn't. I wonder if there's something in the post that is tripping a filter or something.

So, I've gone ahead and created a third post for Grand Vista. This time, I made it very simple with no details just to see if you all will be able to access it. If you are, I can add details later. Here's the post. Please let me know if you can view it.

Three Customer Reviews Lost - Google My Business Community

Thanks.
Kurt
 

djbaxter

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I ab see that one too. But it probably isn't a good idea to be creating duplicate posts about the same issue.
 

JoyHawkins

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Yep - I see that one - I'll reply now.
 

studentoflife

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I am not sure the best place to post this, I figure this thread might be it.

Yesterday I received a review from a person who told me she was going to leave a review around two months ago. The review says October 4, so I wasn’t sure if she never got around to leaving until yesterday.

Then just now I received a review from someone that I worked for around three months ago and he told me at the time he was going to leave a review. His review says October 5.

In both cases I received an email now, not back then.

This isn’t just a coincidence, this is Google finally posting the reviews that were left in the past.

Now here’s a completely different story that I happened upon today. For about one year I have been reporting the same listing for using a full paragraph of spammy keywords in the title. I have suggested an edit at least a dozen times, but he always changes a back. I submitted a redressal form a few times but they never remove the listing. Today I noticed that the 4 reviews the listing has had for the last year are now gone.

Crazy time for reviews.
 
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JoyHawkins

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Hey All!

I just heard back from Google on this. There was a technical issue that allowed some schools to get reviews. These have all been removed. Schools in the USA cannot get reviews and it's been this way since 2019.
 
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Hi Joy,

Thanks for continuing to pursue this for so long. I'm glad we have an answer, though not too happy about what that answer is.

Just to clarify, it doesn't matter to them whether the school is public or private? No school can get reviews on Google?

Thanks.
Kurt
 

JoyHawkins

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Hi Joy, there's a lot of confusion around this. And I'm hoping you can provide clarity. The answer "Schools in the USA cannot get reviews and it's been this way since 2019." is far too simple and it's incorrect.

We manage the following types of schools Massage Schools, Trade Schools, Preparatory Schools & Private Schools. Reviews are currently displaying on both Knowledge Panel & Maps for all categories - except when they are not. I'm seeing lots of reviews from last month and in 2021 in general - for our clients competitors mainly.

I'm not seeing new reviews (since 2019) for some High & elementary schools, but there are some recent ones for UC Berkeley. Every time I research this - I'm more confused.

Massage Schools & Trade Schools seem to be unaffected.

Then there are other categories that may apply to our clients such as Technical School, Technical University, training school, Nursing school, vocational school, vocational college...

Which school categories are affected? Is this bug still in effect? I have so many questions.
Thanks!

Screen Shot 2021-11-30 at 10.41.03 AM.png
 

JoyHawkins

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Hey Jeffrey,

I sent Google a few examples last month of schools that got reviews and they informed me that there was an issue and they fixed it. So schools should not be able to get reviews - that part is working as intended and isn't a bug.

I don't have a list of what categories are affected but it appears to be anything related to schools - if you have any of those categories on your listing, you can't get reviews since 2019. This isn't the case for every country, but is for the USA.
 

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