HRobinson

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We are a national chain trying to verify a new location and I am getting the runaround. You would think they would want us to verify another location.

What is a Live Video Call? Here is the reply...

Your listing could not be verified to appear on Google Search and Maps because we could not confirm that it’s located at the business address listed on the account and we haven’t received a response for the below information.

In order to proceed further we request you to please reply with either one of the below:

1. Video Verification:

  • Live Video call : If you're interested in Video verification, please respond with the convenient date & time within the next 24-48 hrs .We're available Monday - Friday 9.00 AM to 5.30 PM.
OR

  • Offline Video : a quick, convenient and new method of verification. To get verified via this method you would need to record 3 short videos with your voice over explaining the information shown in it. Videos can have a file size of up to 20 MB in MP4 or MOV format and respond back to this email by attaching the videos that show us the following.
  • Proof of your association with your business: Introduce yourself while appearing in the video, showing the business card, utility bill with your name and business address on it, or official document with your name and business information.
  • Workplace - To show us where you get your work done. This will include your workspace, your business logo, any external signage, the street view and the tools you use. If you meet customers on your premises we’ll want to see your public space as well.
 

HRobinson

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They explained the other video that is not live.

The live one they did not give details for.

Have you been on a live video call????

Is it like a zoom meeting? What is expected during a live call?
 

Rich Owings

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It depends on the type of business, but they'll want to see similar things to what they described. Basically things that prove you're really in business and open at that location. I have had a client go through this process.
 
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