Content by Adnan Dz. in September, 2025

Thank you, Joy! That makes sense. I’ll instruct the client accordingly and may even put together a short script for them to use on the call, so they can clearly explain what happened and what we need support to do. Really appreciate your guidance!

Thank you very much, Joy. Just to be clear - the live call is for that old listing, and we can add the address after we click on the "Verify" button. It's that usual step when creating and verifying an SAB. It's where it says: Please enter your postal address to verify I did not mean that the...

Hi @JoyHawkins just wanted to provide a quick update: support has now given us the option for a Live Call on the old listing (while the new SAB we verified at our actual address is still marked as a duplicate). Would you recommend going ahead with the Live Call in this situation? On the call...