Recent content by Allie Margeson

Thanks for sharing Google's response to you, Jeffrey! It doesn't make sense to me that Google would block posting Q&A as the business for multi-location business models or agency accounts. @JoyHawkins - I thought Google confirmed this was a bug. Do you think the Support team is ill-informed in...

Great tip, Andrew! Does anyone know if there's anything else you can do other than paying for your own ads? I have a listing that is showing an ad for a lead gen company and their fake website uses our client's logo so it could deceive customers. There should be an option other than to pay your...

Nikki at Sterling Sky wrote a helpful article about updates to GMB listings. We've dealt with 2 separate suspensions in the last month and both took less than 48 hours to reinstate. You'll want to have evidence such as your business license or registration with the Nevada Secretary of State to...

This is an issue affecting about a third of the clients managed in our agency account with manager access. Users with owner and manager access on the same listing (not using an agency account) can post as the business. It seems to be a bug affecting only agency accounts and it's a complete...

I'm seeing Posts from restaurants I have visited but do not follow in the "From local businesses" section. I'm in a small town so that may explain why they're places I have visited. I'm not seeing Posts from businesses I follow in this section - those are all in the Updates tab. Makes sense to...

Maybe that's a bug? I can see Calls on the GMB app on iOS. And on desktop, I can see a new Calls tab, but like the Messaging tab, it tells you if the feature is on/off and to download the app to see the details. (screenshots here: Google My Business Is Testing Call History: In-dashboard Call...

This came in very helpful today! Fingers crossed that flagging the review from within the dashboard + flagging the spammy user account = a winning combination.

Any update from Google, Ben? While some of the Q&A did come back, our tracking picked up more being removed October 15 and again yesterday, October 21. It's definitely not just our seeded content but user-generated questions and answers as well.

I'm seeing a few variations of this issue on my clients across various industries (legal, construction, automotive, retail and more). I have Q&A monitoring emails set up through Whitespark's Reputation Builder. We were alerted in two waves - October 13 & 14 around 2 a.m. EST within the span of...