Recent content by AshleyB

Joy, Thank you! The range in rates is helpful. We were lumping it into our SEO service, but we work in a few verticals that are so heavy laden in spam the time needed to fight it has gone up a lot, and I am concerned about resources. Do you recommend services that are particularly good at...

Spam fighting in GMB is becoming more and more necessary, but it is also eating up more and more time. Has anyone come across hourly rates or any pricing models for companies that report GMB spam as a service? What does that pricing structure and model look like? What does it include? Does...

@aputtock Yes, they have the "Review Updates" button as well. @Colan Nielsen Does this mean that any GMB listing has to take some sort of action by November 18? Our listings that have similar messaging within the listing didn't get emails, but this sounds scary.

I don't know if this is related. We never got an email that looks like that but we do have this notification within the GMB account. It seems related because of the "Submit" button mentioned. Has anyone else seen this?

We are getting this message inside a few GMB accounts today. It just seems a bit more ominous than the usual updates message you get in GMB. Does anyone think that is related to the service area limit change (this listing has more than 20)? Or is it related to something else? The fact that...

Is there a recommended software to use when making 360 tours for Google?

Okay, makes sense. Greatly appreciate the feedback! GMB guidelines don't dive into all of this as thoroughly as I'd like, so customers always seem to ask questions that fall into gray areas. With the current climate, I agree they need to be super careful about staffing.

And by staffed all the time you mean during stated business hours? Sorry for all the questions, just want to be thorough and clear.

Okay, got it. If they set up their showroom and staffed it Monday - Friday 10 AM - 3 PM for walk ins and appointments, that would be 100% allowed though, correct? Even if they have a main office for customer service with their address hidden and a service area showing?

Garage doors, which is known for spam, so I really want to be careful. In this case, the business is proposing that they would send their staff there for the scheduled appointments, but the doors would not be open unless an appointment was scheduled.

And staffed "by appointment only" is okay? For hours we would display the hours that an appointment can be scheduled, even though there isn't always someone there during those hours unless requested?

@JoyHawkins If it is by appointment only, you recommend leaving hours out of the listing all together and nothing that in the description? Do you think Google would review a service area business, with several "by appointment only" showrooms and feel this is spam? I just want to make sure...

@Tim Colling - are you just saying they should not display business hours? Or they should not do anything "by appointment only."

I've asked this question before, in other forums, but I want to get an up to date opinion on what Google would consider 100% legitimate for GMB. We work with Service Area Businesses that are interested in having more than one location. Their main location houses all of their inventory, staff...

I also inquired about this with Google because a client wanted to put it on their truck. Google gave a hard NO!