Recent content by Casey Donovan

@Dan Foland just for clarification, was the main number listed as an additional number in the GMB account when the GMB rep said this?

One other thing to check, Sarah, if this doesn't solve the problem: Is analytics showing the source/medium as Google/CPC? I've noticed sometimes with Call Tracking Metrics, I have everything set up on the Google side, but the conversions I was hoping would show up in Google Ads were showing a...

From my experience, if you send the request like @mborgelt mentioned, the current owner of the listing will have 7 days to respond. If they don't, you can then move forward with claiming that existing listing. As for the postcards failing to deliver, Google does offer a video verification...

Hi Jeffrey. Is your client a storefront/office or service area business?

Hi Joy. If you don't mind me asking, how could you tell about the spam network? If this is a proprietary strategy or privacy issue, I totally understand if you can't respond to my question.

@WAHamilton Perhaps a useless question, but are you copy/pasting "Janitorial Services" when going to add the category? When I go into a sample GMB listing right now and type out "jan" I get a suggestion for janitorial service. Note, it's singular. Maybe you are trying to add services, which is...

At the very least, I would recommend you cover the directories seen in a) a branded search for the company name and b) a search for the primary industry keywords Using Barbara Oliver Jewelry that we always see as an example, when I search "Barbara Oliver Jewelry Williamsville NY," the 3rd...

Fair enough! It will be interesting to see the ranking effects of the new switch. This could be really helpful for SAB's that are located outside of big metro areas, who previously struggled to rank in local packs because of proximity limitations.

I guess one thing I'm still unclear on, and maybe you can clarify this for me Joy, will Google be monitoring which addresses are being used to verify listings? Would there be anything preventing a bunch of businesses all verifying their listings at the same address?

Darren blew my mind with this suggestion: "Seed the Google Q&A with your own questions and answers. Feed that hyper-relevant, semantically rich content to Google. Relevance FTW." One of those why the heck didn't I know about this/think of this moments...

At least the 5 most recent rating-only reviews for the company I work at is not visible in the app either. Only on desktop.

One thing to consider, is your home address "staffed" during the business hours shown on GMB? If so, you can display the address and still be within Google's guidelines. As for ranking impact, I agree with Joy: it would be pure speculation to say Google favors visible addresses.