Recent content by CoRichardson

Ok, great! Thank you again.

Hi Colan, Thank you so much for your insight here! Sara and I work together and she recently shared this thread with me. What are your thoughts on a single practitioner practice with the same name as their office, for example: John Doe, DDS. Practice listing: John Doe, DDS (dental clinic as...

Thank you so much, Justin! I did not even realize that the info that was being pulled was coming from the footer, so thank you for pointing that out. I will definitely try changing that and see what happens.

Hi all, The agency I work at has recently acquired a new client that we onboarded about two months ago. The client has reached out to us about a schema issue on the SERP. I have never worked with schema before, so I am unsure how to address the issue. Essentially, their schema is repetitive...

Will do. Thanks so much!

Thanks, Joy! So sorry for not being clear in my post. That's actually what I've been doing for awhile now (and with the help of my co-workers). I really appreciate you adding your edit too! Fingers crossed if we just keep at it, Google will remove the info soon.

Thanks, Phil! I appreciate it. This might have an obvious answer (sorry), but how do I trigger that question? I know I've seen it many times before, but it doesn't always appear when I'm looking at a Knowledge Panel. I've tried from a few accounts this morning and I don't see it.

Hi everybody! I hate to restart this thread again, but I'm having a similar issue with another client! Since the other issue was resolved so quickly last time, I thought I'd pick your brains again. I really appreciate any and all insight. On the client's Knowledge Panel, it says that he is...

Hi everyone, the issue has been resolved! I never heard back from Google Support, but something must have worked because the incorrect "Located in" information has been removed. Thank you all for your advice.

Thanks, Colan! I'll give that another try.

Thank you so much! I will see what I can do about that other listing as well. I appreciate you pointing that out to me.

Hi all! I'm dealing with a strange issue that I've been trying to get addressed since early March with no success. One of our clients (see info at the bottom of this post) has the wrong information on their Knowledge Panel. Their address is incorrect even though it's correct on the back-end of...

Thanks, that is also a great idea!

Thanks again, Joy!

A few more clarifying questions, courtesy of my superior, that she has suggested that I ask: What if we create the client's Gmail account (and provide the client with the login info), so the client owns the account and the listing? Our organization account is a manager, so we can easily delete...