Recent content by grace_cline_sitemap

Have you checked every account to confirm that ALL listings attached to the accounts are in good standing? If one of the accounts has even one listing suspended, that could affect your ability to verify new locations with that account. If you have checked all accounts and none of them have...

Reporting back here – the approach we took was: - Prepare a spreadsheet that thoroughly marked what needed to be changed - Call Yelp support (joint conference call with business owner) to get direct contact with a rep - Email our sheet to the rep - The rep worked with the internal support...

@justinherring Curious how long the issue went on for you? One of our client sites has just started having some fake spam reviews coming through. Google removed them all very quickly. It was only a handful but spread over a few days. Now we're on watch to see if this continues.

@keyserholiday I do have access to the all the profiles from an admin account, but I can only change photos, amenities, and "From this business" sections. Yelp has locked admin edits to NAP, categories, and hours and requires changes to be submitted to their support team. Not sure how long...

We charge a base price for a service package covering one location, then have a flat rate per additional location with discounts for higher volumes of locations.

I have a client who has 8 locations that need to have a name change because they've been through a minor brand update (plus multiple other corrections). One of their locations was unclaimed, so we were able to just claim that and then make all the needed updates. For the remaining locations...