Recent content by Jaimie S

Happening for us to!

Hey! Today we noticed a new 6 pack appearing on a mobile device in the UK. It was coming up for multiple categoies and locations on this device, but not on a different one. Has anyone else seen this yet?

Hi Marcin, do you have a link to read up more on where you were able to confirm this? Thank you for sharing.

We have seen posts being deleted across numerous accounts, posts from before December 2023.

All in the UK at the moment. And I was mistaken - these are under the same Agency ID not on our other individual user access. That would the thing in common. May other businesses under the same agency haven't had any issues as yet.

No - they are totally different industries, in different areas, and our access is under separate users too.

GBP

We have so far about 7 different accounts. Most are not doing anything (no review software or incentives) and have a low number of reviews. This particular business is only a few months old and has just been asking customers for reviews verbally.

Hi There, We are seeing accounts have the ability to have reviews totally removed from their listing and getting the following notifications from Google. The client went from 3rd position to 9th once this happened pretty much immediately. Is anyone else seeing this and have you had any...

Correct

Thanks Joy, much appreciated. We also haven't allowed that previously, but this user didn't realise (facepalm).

Could a user reporting 20 listings as spam within a 2 hour time frame (actual legitimate spam) be the likely culprit?

And we rarely had a whole account go down with 10 per accounts. So this is big!

This is also how we manage listings, we were trialling the agency account. Lucky for us we hadn't fully migrated. There were many advantageous to the smoothness of using the agency but with no extra support it doesn't look worth it and we won't go back to using it!

@Colan Nielsen @JoyHawkins Do you have any further advice on how to manage, anything would be much appreciated!