Recent content by Jannell Howell

With this new Chat version, Google doesn't store any messages on their platform. It simply connects directly to the phone number.

A few weeks ago, I tried adding a Chat/SMS number on an long existing, verified Business Profile. It was the same number as the main business number, on the business website, social profiles, directories, etc. It was quickly deemed 'not approved'. I had to contact Google Support, then ask...

Hi @SilviaWebSEO. The emails from Google Support focus on the requirement to get the listing verified. Whether they will truly keep the business name long-term is unknown. Since you are already in communication with Google Support, that is the best path forward. Unfortunately, there is no way...

I appreciate your additional questions. Hopefully, I can shed further insight ... 1) You are correct, Google doesn't strictly enforce the business name guidelines, but there may be a time when they do! You can find the guidelines pertaining to the business name here: Guidelines for...

Hello. Quite the history! Thank you for taking the time to share the details. To answer your questions ... 1) It is against Google's guidelines to include keywords in the business name; unless of course that is how the business is registered. 2) It's common for Google to re-verify...

That is an excellent question. No idea why 'United States' is even an option for service areas.

Hiya Yeep. Only Google Support can determine when they will schedule a live video, but - to my knowledge - existing options need to be attempted first. Why won't the recorded video verification option work for you?

Heya SabrinaB :) It's possible to have a service-area business Profile for Google Maps, BUT ... Google only permits service areas up to about a 2 hour drive from the initial business address provided (even if it is hidden). It will be easier to wait for the physical office location to be...

Yes, I recently worked through an issue with a GBP stuck at a certain number of reviews, even though new reviews were coming in. What was even more strange is that 10 or more old reviews were surfacing as new. A few *were* updated with current details, but most seemed to be unchanged. We...

I've not had any issues recently and have moved map markers on a few Business Profiles. Not sure if that counts as evidence.

I agree, that seems like a long time for an evaluation on that review. Have you posted to the Google Business Profile Help Community already? A Product Expert might be able to help.

Hey there. I can see the frustration. Google is likely getting conflicting data about the business from somewhere. Since this edit is happening so quickly I would check these two items first ... 1. Is there a person with access to the Google Business Profile that should not be there...

Hi! I don't think adding posts to a Google Business Profile makes a direct impact to ranking. However, it does provide more opportunities for engagement and more context for Google to determine relevancy for a particular search.

Hi Nehal! Is the Google Business Profile for a service area business?

Hi Matt! Since you are serving customers in Broward County that is what I would use. BUT, you should also consider the size of the county, the competition, and what the common search term/area keywords are being used.