Just following up. Sent you a DM with 5 random examples that were all wrongfully removed. Showed evidence those reviewers were real clients that we serviced. Anything to add?
according to the report you sent, saying "37 businesses were all reviewed by the same people.." is false.
The report also says they believe the reviews to be "truthful and valid" (as I know they are) with 554 legitimate profiles and 554 legitimate content.
Can you elaborate on the "review...
Thank you for taking the time to look into this.
Can you elaborate on “37 businesses were reviewed by the same people”? Is it one person who has reviewed multiple businesses (which is definitely normal)?
I understand there is more to ranking than reviews; I never stated otherwise. But I do know they matter to business owners, specially small ones.
It does bother to lose reviews for no reason. That is not something I would expect Google or any other company to actively engage on, removing users...
Anyone else having similar issues? What do you guys recommend we do? We lost 7 reviews over the weekend and have lost more than 30 total over the past few weeks.
They are legitimate reviews for real customers we have served.
Thank you!
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