Recent content by Jim Froling

Bummer! Of all the metrics (?) that Insights provides, this was perhaps the most useful. The rest, highly suspect as you pointed out recently about the "Request for direction" on Sterling Sky's profile. It's your home. You don't have an address posted (as I recall from your post). Yet it...

This issue with ADA compliance has literally awakened me at night, with a cold sweat. An "ambulance chasing lawyer" can troll websites and sue them (on behalf of an aggrieved client, probably their brother in law). Then sue the business and demand a five figure settlement. Which they usually...

I use GBP Audit from Bright Local to prepare reports for clients. Recently one client's report showed "No Data". A sample of other clients showed no such issues so I put in a support ticket to Bright Local. The initial reply stated that it was being elevated to a higher support level. A few...

This is all as clear as mud. :confused: I manage a number of GBPs through two Google accounts, only one of which has a group set up. I opted in on that account to maintain ownership/management to the clients listed. And then some. There were a few listed that are not in either GBP dashboard...

What if the realtor has the verification sent to the office @ "123 Main Street", that is claimed and verified by the realty franchisee, but at "Suite 101"? Mailer will come to the office's address and, hopefully, the mailman (person) will ignore the Suite 101 and route the mailer to the...

Hey Joy, Thanks for the update. It blows my mind that Google cannot discern between a tire and a wheel. They are, of course, very different products. It's disappointing that they would not create a new category for "Tire Store" since a "store" can be an SAB with hidden address (per the...

Helmut has no idea how long it will take Google to react. Can I call in that luggage favor from the Orange County airport and ask you to "nudge" one or more of the product managers you may know? I hate to ask, Joy, but this is really hurting his business as well as other mobile "Tire Shops".

"Tire service" is an invalid category, at least in the US.

Thanks Joy, I did both two weeks ago. Got no reply from the GMB Forum and a "standard reply" from GMB Support, which did nothing (support inquiry [9-5537000032071]). I have replied to the GMB Support email and will let you know what transpires from that by Monday. I will also re-post on the...

Hey Joy, Cubano was a Tire Shop until last week, and had been for the past several years. The Wheel Store category replaced it. They, nor I, made this change. When I attempt to correct it, nothing happens. No matter how many times I click Apply. He called me this morning. Phone has stopped...

Hello Joy Ann! I don't think that's the problem. Hope not anyways as I use Bright Local a LOT. It's not just my client affected, but virtually every "mobile" tire dealer. Every mobile tire dealer that is properly categorized as a SAB is now a Wheel Store. The only ones who are still Tire...

Client is in the US. Designation of Wheel Shop was made by Google.

A client operates a mobile tire replacement service. His primary GMB category was "Tire store". Yesterday, GMB changed his primary category to "Wheel Shop". The problem is he doesn't sell wheels, only tires. Apparently now, an SAB can be a "Shop", but not a "store". Doing a search of other...

Hey Colan, Thanks so much! Very much appreciated. (y) Say "Hi" to Joy for me.😘

GMB Insights reports 58 calls to a client in the past month. Nothing in the GMB Call History over past 45 days. Tim Capper @GMB Forum says users basically bail out of the call after they've clicked "Call" but fail to click "Dial". I have a hard time believing that 58+ people would search for...