Recent content by LauraY

Is anyone else experience significant drops in GBP views, especially in Maps? Not all my clients, but 4 of them are reporting about only about a third of what they usually do this week. I'm thinking it has to do with Google removing some data and changing the breakdown of mobile vs desktop.

I got the prompt to Stay Here or Manage on Search, however the Stay Here button could not be clicked. Was forced to select Search. Just started this morning.

I use Raven Tools, which pulls in data from Majestic. This month reported a 98% drop in backlinks, however when I check other platforms such as AHREFS and SEMRush, (no accounts - just free checker) they show I still have a ton of backlinks. What could this mean? Update: Turns out Majestic...

I recently acquired a pest control client that works out of his condo and I'm finding that he was given bad advice in the past about how to manage his GMB. My gut reaction is to fix everything! But I'm afraid that if I change a bunch of things at once it will be flagged and if I change one...

I report on Google My Business insights every Monday. With the holiday I didn't check until today but I'm seeing no insights have been updated since 5/18. Anyone know of anything?

I just signed on a company whose name is very similar to another company that they get mistaken for. Unfortunately the other company does not have a good reputation and my clients are getting bad reviews because of it. I've already advised them on how to deal with these bad reviews, but how...

Definitely seeing the same thing across multiple clients. Also saw large SERP declines over the same period. Troubling.

My agency is located in California. We are not against national, but we don't push for it. (Citations and directories all are focused in our area.) However most of our organic traffic (per Search Console) is from outside the US. This has been becoming an issue with the amount of sales calls...

Anyone have experience with NAP having "inc" appended to the brand name? I'm having trouble getting the GMB knowledge panel to show if you search for just the name without the inc. Will this be less of an issue with increasing authority or do you recommend removing "inc"? Will removing "inc"...

Find any solution or workaround for this?

Sweet! Thank you for sharing.

I've loving the new layout. So much more user friendly and more information to integrate. But the pricing doesn't make much sense. I've already started transferring my accounts to Bright Local. But it is nice for those that are still on it.

I have a client based in one county but services 3 other counties equally. I inherited their meta titles that only called out their base county. Example: Ultimate Pest Control | Corky's Pest Control Services | San Diego Pest Control My gut tells me that users from other counties may feel...

Wow, both WhiteSpark and BrightLocal founders responded to me! That's quite awesome. I appreciate both your answers and will consider both equally. Unless you want to fight it out. JK.

@CraigJMount One scenario is a client that wanted to move all their client facing addresses to a new storefront without "closing" the other address down. The other scenario is my own company is rebranding, so all citations need to be changed.