Recent content by LilyRayNYC

I think they're rolling this out in waves. A bunch of companies lost their stars 2 days ago. Think it has less to do with "letting companies keep their stars" and more to do with "haven't gotten to that site yet."

Hey Martha, please update if you are seeing 3rd party reviews still working as a way to obtain stars. We have one client who used Trustpilot reviews on Local pages and is seeing stars disappear. John Mueller also indicated this would be the case.

Huge news! Congratulations Joy!

No joke, but the shortname feature entirely disappeared for this business.

I received a suspension for a listing that is 100% legitimate, a company that has been around for years and was doing absolutely nothing spammy with its GMB profile. The only thing we changed was adding the shortname. Now, I don't even have the ability to edit or remove the shortname - that...

Hi there, I have a client who runs a network of licensed massage therapists (who already run their own personal businesses and have their own personal GMB SAB pages) all around the country. You can use this company to hire massage therapists in basically any zip code in the U.S. The company...

Thank you Joy, you're the best! Will implement this ASAP.

Someone created an individual practitioner GMB for my client, a family-run chiropractor business. Now the individual page outranks the biz page for all branded queries, despite having less content and fewer reviews. The main page has almost 10x more reviews than the practitioner page! Here are...