Hello bobbyh ~ I really appreciate the suggestions and the articles you provided. I'll definitely read through them carefully to ensure I have a clear understanding of the possible violations these individuals might be committing before I send a complaint to Google.
As for getting more reviews...
The registered owner of the "original" company moved to another state about 5 years ago. One of his employees opened a new business providing exactly the same service but somehow maintains the original company's website, phone numbers, and GBP. The second company has its own website, phone...
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