Recent content by Maxine

Correction to the GBP information: They have two websites: ABC.com and XYZ.com but BOTH websites promote BOTH locations They have two GBPs with different names, but both point to ABC.com for the website cityA's GBP: NameA = 200 reviews and points to ABC.com cityB's GBP: NameB = 98 reviews and...

Hi everyone. I appreciate you reading this and offering any suggestions/experience you might have. This is the scenario: New client has a busines with 2 locations, but since they acquired the second location by buying out a competitor (2 years ago) and didn't change the GBP name, they ended...

Thanks everyone who replied with advise. Here's an update... after 9 months of waiting, the block has been removed with zero contact from Google. We don't know what happened to cause the issues or what they did to fix it, but we are happy to announce that people can leave reviews again!

We have continued to ask for reviews. Customers send us screen shots of the submitted reviews, so I know they are going into the platform. Google did contact us. They said they could see the submitted reviews from the last few weeks, but they couldn't figure out why they were not displaying...

Yes. I've posted in the GBP forum. I think that is how Google came to call the first time. But, there doesn't seem to be a follow up method in the forum - no ticketing type of system. So, it is hard when they contact you and then don't have a follow up process when the issue isn't resolved...

Update: Google support called and said they can't see why the profile isn't working right, and they escalated the issue. They said they'd call back in 2 days. It has been 2-weeeks with no response (other than I'm now getting "posting has been turned off" notices for some unknown reason). I...

1 - yes. We are still asking for reviews. Two weeks ago I noticed that the URL for leaving a review was slightly different, even though the current link did resolve to the correct GBP. We swapped links in the review requests just in case it helped. 2 - Google contacted my client and they are...

Thanks. I did contact them and I was told that it was a penalty - but they wouldn't tell me why the penalty occured; and that the ban would be lifted - but they wouldn't tell me when. It has been 7 months... so, that is a long time to wait already!

I've got a legit website and a verified GBP. We have tons of new reviews submitted to Google over the last seven months, but no new Google Reviews have displayed. (The most recent review is seven months old). You can see it here: Cruisin’ Maui Rent-A-Car - Google Search I contacted Google...