That's an interesting point about geolocation.
In our case, we suspect the reviews were coordinated offline by people from the neighboring area following a dispute involving a stray cat near our studio.
These appear to be real people rather than newly created fake accounts. Several reviewers...
Hi Stefan and Elizabeth,
Thank you both for taking the time to help us!
Stefan, thanks for clarifying. Five one-star reviews in just over a day certainly felt like an attack to us, but I can see why Google might not have recognized it as an unusual pattern.
Elizabeth, thank you for offering...
Hi Elizabeth,
Thank you very much for taking the time to answer all three questions!
Your suggestions regarding reviewer profiles, geographic patterns and similarities between reviews are very helpful. We'll investigate these more closely.
Unfortunately, we've already tried the Google...
Hi Stefan and everyone,
I'd like to share a case that seems to contradict the experiences described in this thread. Unfortunately, Google's automated review-bombing protection has not worked for our business.
I'm representing Point Dance Studio, a children's and adults' dance studio in...
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