Recent content by SaraG

Besides what Professor M has written, it is also very important to use two different categories for the businesses that are located on the same address. On top of that, different phone numbers and websites. Otherwise they will just keep getting marked as duplicates. If you'd manage to verify...

This must be very frustrating, but the only solution I see here is to contact Google Support and let them know about this situation. They might be able to verify the profiles again based on a few storefront images of the businesses. Best of luck!

Oh, that is very unfortunate! Did you make any updates on the "core" information displayed on the profile, such as phone number or website or address? When you do this, Google might ask you to re-verify your profile.

Google has recently switched from the postcard verification to phone / video verification being the main verification method. Please try verifying these profiles again using the methods that are currently available - you must have been unlucky and when the postcards were on their way, Google...

@Jeffrey the reviews should move into the new profile within a few days. That's what Google Support usually says at least. @keyserholiday both profiles we spoke about in the thread were verified.

Ah, okay, I checked it out of curiosity and I can see that the address is actually stated on quite a few pages: <removed> I assume this is the reason why it's so difficult to get rid of this profile. Too many websites proving that Just Roofing is located under an address.

I've heard about such a situation before but can't find any information / solution here in the forum. Maybe the address is hidden somewhere on the website? There has to be a page on the Internet where the address is linked with the company in question and the algorithm must have fetched it from...

Hmmm it's interesting, especially that there's zero reviews on this profile... It's maybe a bit too abstract, but is one of the houses that are visible on the street view somewhere in the photo gallery of the website? Also, I would still change the naming and delete the www in the duplicated...

What I would do in this case - maybe not the "best practice" in general, but you can try to get this profile Suspended / Disabled ;) This way it'll disappear from GMaps. Make latitude / longitude changes, naming, wrong phone number - this might work. But I'd suggest moving this listing's...

Recently, I get the phone verification option quite often - unfortunately this process is also quite buggy. After inserting the correct verification code for the first time, I got an error message saying that I've had too many wrong attempts! And this situation repeated with 3 different...

Today I received information from Google stating that: So hopefully it'll be fixed soon. One of my colleagues said that they succeeded to send a few verification requests after they've tried to access the same request 2 / 3 times. It seems like that bug is on and off.

I submitted a ticket about it as well. A few people from my team experience the same issue and it seems like it's affecting more and more users.

Hello, I would need some more details to understand your problem. - Is the duplicated listing in your dashboard (Google Business Profile Manager)? - Or is it a business that you can see on Google Maps? If yes, can you claim it from the map? Regards, S

I'm not sure if I missed that - did you add an address to that profile, or is it a pure Service Area Business? Google might not want to reinstate an SAB profile if there's an address on your proofs of eligibility (at least that's what happened to me once).

From my experience usually creating a new ticket with Google Support helps - as always, there's people on the other side of the screen, they can make mistakes, forget about our cases, misunderstand guidelines, etc etc. As the last resort, I also tend to reach out to Google 3P support and...