If you go to Step 4 in the help and support drop down you should have an option to email. You can submit your email. You should've also gotten a ticket number when you submitted your previous fix to google support, on the screen saying your submission was complete.
That's very odd you didn't get an automated email after contacting support. Maybe check your spam folder if you haven't? Did you get a ticket number when you submitted to Google Support? Regardless, the key is to be persistent. I'd email them again, especially if you never got a ticket for...
A couple options. Make suggested edits from various google accounts if you have them, or have more members on your team make suggested edit. We seem to have had success with this method in the past. Second option, I would reach out to support. This is typically something they are able to...
I think what SaraG was getting at is, did you create the duplicate listing? Or did it just show up/was already there?
If it's the latter you can try and claim it like she suggested. If the former, you should be able to remove it since your profile created it.
Keep us updated. Hope this helps.
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