Recent content by willy_evans

I've been struggling with this issue for several locations lately. Has anyone else noticed this issue happening more often?

Okay, I've been fighting with Google Support (very politely) for over a month, and they're driving me up a wall. The issue is that our profile's business name is (company name)[mall location] rather than just (company name) which is on all of our signage. This wasn't my decision, but comes...

I just want to watch the GBP support team's process for a single day. I have absolutely no clue why they do things the way they do.

To tack on, I've had some decent success creating service area pages for affluent neighborhoods even when they didn't have much search volume. A remodeling company I had as a client generated more leads from the handful of traffic they got from a rich neighborhood than the larger amount of...

In this case, the details do matter. Google can be very inconsistent is how they apply their rules, but there's often a reasoning behind their decisions. If you're willing to share what you're trying to add to GBP, we can help diagnose the issue. If not, we really can't make any suggestions.

It's hard to figure out a reason unless you share the business details

The way I read it, OP already knows all of this. They were just looking for a source to give to stakeholders.

From this Whitespark article https://whitespark.ca/google-business-profile-guide/business-information/

We've built out the major citations for this location. I'll have to look into our options to update StreetView ourselves. Google just updated the next block less than a month ago, so we'll probably just wait.

We took over a location in December that was previously a CVS. The old CVS listing has been marked as permanently closed, and our new Google Business Profile is active and looks good overall. The Street View image itself hasn’t been updated since May 2024, and that’s fine. We’re okay with...

Have other listings been updated at the same time? If not (or maybe even if they have but Google hasn't had time to reference them yet), my guess would be that the drop/stagnation is caused by NAP inconsistencies

It hasn't been fixed for us, but our data is a week or so behind

That sounds like some kind of bug especially if you've tried it on multiple devices/networks. Once I get caught in a loop on an issue like this, the only solution has been to post here or on https://support.google.com/business/community?hl=en in hopes that it gets somebody's attention. Would...

I think them saying “show us the car that drives to those locations. We need to see the license plate" is definitely unusual, but the other changes they requested are consistent with my experience. It sounds like this support agent had a bit of a power trip. Glad you were still able to get the...

To me, the question is does the map impact the rankings or is the inclusion of a map improving user metrics which in turn impacts rankings. If running a test, it'd be important to make sure that adding the map is the only change you're making and that it's not part of a larger page redesign or...