Google Business Profile Restored After Suspension But Reviews Missing

[HannahStevenson]

Hey, So one of my clients had their profile suspended. We got it reinstated, but Google has made an entirely new profile, and everything, including my client's old reviews, are gone.

These reviews are still live on Trustindex, and can be seen on the website through that plugin, and the link to the old map page is still live.

However, Google has stated:

'Thank you for your patience while we looked into this. I understand the importance of your customer feedback; however, since the previous business profile has been removed from Google Maps and Search and cannot be restored, a review transfer is not possible at this time.

Please proceed with managing your new profile as your primary presence moving forward.

Thank you for your understanding.

Within 48 hours of our last interaction, you might receive a short feedback survey through email.

Kindly provide feedback about our interaction today and your overall experience with Google Support.'

There are 70 odd reviews, from several months, and this isn't the client's fault, as I say we've given them the old profile link, is there anything else I can do?

I just keep asking but I'm worried, because my client's very keen to get the reviews restored, and it should be possible, I think it'll just be hard, which is why google is trying to get rid of us.

Any advice would be very much appreciated.

Thanks

 

[keyserholiday]

Hey, So one of my clients had their profile suspended. We got it reinstated, but Google has made an entirely new profile, and everything, including my client's old reviews, are gone.

These reviews are still live on Trustindex, and can be seen on the website through that plugin, and the link to the old map page is still live.

However, Google has stated:

'Thank you for your patience while we looked into this. I understand the importance of your customer feedback; however, since the previous business profile has been removed from Google Maps and Search and cannot be restored, a review transfer is not possible at this time.

Please proceed with managing your new profile as your primary presence moving forward.

Thank you for your understanding.

Within 48 hours of our last interaction, you might receive a short feedback survey through email.

Kindly provide feedback about our interaction today and your overall experience with Google Support.'

There are 70 odd reviews, from several months, and this isn't the client's fault, as I say we've given them the old profile link, is there anything else I can do?

I just keep asking but I'm worried, because my client's very keen to get the reviews restored, and it should be possible, I think it'll just be hard, which is why google is trying to get rid of us.

Any advice would be very much appreciated.

Thanks

Hurry up and post in the help forum before it’s too late and the reviews can’t be found and retrieved.