Recent content by andrewthorn

  1. andrewthorn

    GBP for Restaurants - Updating the Google Menu

    There are significant benefits in adding structured menu items to your GBP profile. They do trigger menu justifications for certain menu items and we have found similar to adding services they have a really nice impact for our restaurant clients.
  2. andrewthorn

    Enterprise business: Video Verification

    We mostly use chain verification or our multi-location enterprise clients. There are still come instances when they ask for video verification, But mostly they go through especially if the name is the same etc
  3. andrewthorn

    How Many Leads Do You Get From Google My Business?

    I agree with conversion from GMB growing year over year. We also looked into CTR Organic Listing in Position 1 and GMB listing in 3 Pack. Organic listing CTR even in positon number one declining rapidly anywhere between ( 7-13% CTR) Maps pack CTR regurally 30-50% on any local intent keywords...
  4. andrewthorn

    Removing "Online Order" Functionality From GMB Listing

    The part at the top is a Google Ads Local Campaign. They are using a thing called affiliated locations to be able to advertise on the GMB panel of your customers. This is currently running rampant with lots of companies doing it like doordash, menulog, viator, getyourguide etc. I doubt many of...
  5. andrewthorn

    No address, stars, call or website button for all local pack results?

    That might be triggering because it’s a brand search. If you try an keyword that does not have a brand in it, I would say this is Google trying to help with covid spreading
  6. andrewthorn

    Surge in Google Organic traffic per GA - no traffic change in WMT

    With those dwell times and bounce rates, I would suggest bot activity. Some times the bots will use UTM to reclassify their bot traffic as organic, paid etc via UTM just to screw up your analytics data. Go into campaigns and see if there is anything in there that looks strange and also look at...
  7. andrewthorn

    No address, stars, call or website button for all local pack results?

    Hey @SEO_Ron , I just ran some searches and I can see the same things here in Australia, Any query I search that includes 'Bus" triggers the same result. Bus hire, Bus with a driver, party bus hire etc. Just a random idea, But I wonder if this is Google Hiding the details in relation to Covid. I...
  8. andrewthorn

    Do 'Buy Now Pay Later' Attributes exists? - Have you seen these?

    We have found alot of success by doing it was a Google Post as well. It gets picked up as a Post Justification and will show. Also try and get people to talk about it in the reviews about how they liked the fact they could pay with BNPL, especially if they name the brand. In Australia its...
  9. andrewthorn

    GMB Messaging does not turn on

    Hey Ray, Can you share one of the locations and I can take a look?
  10. andrewthorn

    New 'Order Delivery' buttons can potentially link directly to your website

    @Tony Wang I havent seen that. But I have seen the merchants name used in the provider of the OrderAhead instead of a Order Ahead Partner.
  11. andrewthorn

    Verification methods in certain countries

    Which countries @Chaddow , We do alot of verifications in south east Asia an the pacific islands. We have found some of them do have different processes if there is not much local data to go by ( citations etc)
  12. andrewthorn

    New 'Order Delivery' buttons can potentially link directly to your website

    We have a few restaurant clients using the ordering.app for this functionality, You can definitely bypass the delivery partners. There are few companies in Australia doing this like San Churro and Guzmen y Gomez , its still facilitated by a software partner. In the two examples above its...
  13. andrewthorn

    "Marked as closed from Google" Verbiage

    Did it show in the search results @freerunr ? Also were you able to remove it? We had some similar situations here with so many changes and different verticals having different rules. Interested to see what actions you took to get it removed.
  14. andrewthorn

    How long until improvements are visible

    Hey @Jens do you have google search console utm tracking setup for the listing? One way we know when things start to move is an increase in long tail keywords we track in search console for the GMB page. But it requires you to be adding a utm tag to the website link of the page.
  15. andrewthorn

    Nextdoor app listings

    We have been adding all our listings here in Australia to it, but it’s via yext. Also met country Manager here in Australia. Really nice team.

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