Recent content by bfrazier

Good to know my thinking is aligned with yours. So frustrating. Thank you for your responses!

That's exactly the confirmation I was looking for. Thank you! Have you ever seen a location become unverified as a result of changes like this? GBP has been so finicky lately. We had a secondary category change trigger a suspension, so I'm proceeding with caution when it comes to things like...

I have a client with multiple locations. They manage them Yext. They got several emails from Google this morning saying their primary category has been updated. Google got it right IMO... the updated primary category is definitely better than what they had previously selected. My question...

You can schedule posts using a free tool called Postamatic. We use Rio for listing management, and it offers the ability to schedule posts in bulk.... similar to the ways others do it, like Uberall, Birdeye, etc.

Hi Liz! Yay! I love hearing from you! The client is in Birdeye... that's the only API that I'm aware of having access to the listings. There haven't been any changes to NAP or website. We did, at one point, add secondary categories via Birdeye, and that triggered several unverifications...

I have a client in the healthcare space. We're trying to get bulk verified. Google Support tells me that to be bulk verified, we first need to verify all locations. HOWEVER... when the client reverifies a location (even with a live rep) that location becomes unverified again within 3-5 days...

Ditto... you are not alone. We bulk updated secondary categories using Birdeye and saw mass unverifications. Can I ask what verticle and category your business is in? Mine was healthcare verticle, with the GBP primary category being nursing home.

Right @klharris08? It's crazy. This GBP specifically is so volatile. I've never seen anything like it. Thank you for responding!

The client has 40 locations, all of which are listed on their website. They were all previously verified, then 8 became unverified. We don't know why, but did see a common factor that each of those locations had images added to the GBP noted as "pending." We decided to apply for bulk...

There was a time when I could delete irrelevant/not useful questions from GBP, but now I'm no longer able to do so. Is anyone else experiencing this issue? Additionally, typically, when we ask/answer the question in the Q&A section, the Google account shows as GBP profile/business name. But...

@GMBapi.com and @Rand_dd Big thanks to you both for your thorough answers. Very helpful! I'm sharing all feedback with my team. Cheers!

Thank you for your feedback, @Colan Nielsen! Very helpful and much appreciated. :)

We have a client/chain business that has brick and mortars. They're in the Merchant Center already, with their products visibly showing on the front-facing side of GBP. In this situation, do you know if the "Products" feature is still available in GBP? If it is, we're trying to figure out if...

For the last six months or so, reviews have been consistently removed for my clients (both flagged/reported or NOT flagged/reported), and I'm getting similar notifications as well. In all cases, the reviews are a clear violation, either left by former employees venting about their experience...

Here to underline all the above as well! We add the embedded Google Map to all location pages. It's great for UX, but also to add another unique element to the page specific to the location.