Recent content by bfrazier

Hi Liz! Yay! I love hearing from you! The client is in Birdeye... that's the only API that I'm aware of having access to the listings. There haven't been any changes to NAP or website. We did, at one point, add secondary categories via Birdeye, and that triggered several unverifications...

I have a client in the healthcare space. We're trying to get bulk verified. Google Support tells me that to be bulk verified, we first need to verify all locations. HOWEVER... when the client reverifies a location (even with a live rep) that location becomes unverified again within 3-5 days...

Ditto... you are not alone. We bulk updated secondary categories using Birdeye and saw mass unverifications. Can I ask what verticle and category your business is in? Mine was healthcare verticle, with the GBP primary category being nursing home.

Right @klharris08? It's crazy. This GBP specifically is so volatile. I've never seen anything like it. Thank you for responding!

The client has 40 locations, all of which are listed on their website. They were all previously verified, then 8 became unverified. We don't know why, but did see a common factor that each of those locations had images added to the GBP noted as "pending." We decided to apply for bulk...

There was a time when I could delete irrelevant/not useful questions from GBP, but now I'm no longer able to do so. Is anyone else experiencing this issue? Additionally, typically, when we ask/answer the question in the Q&A section, the Google account shows as GBP profile/business name. But...

@GMBapi.com and @Rand_dd Big thanks to you both for your thorough answers. Very helpful! I'm sharing all feedback with my team. Cheers!

Thank you for your feedback, @Colan Nielsen! Very helpful and much appreciated. :)

We have a client/chain business that has brick and mortars. They're in the Merchant Center already, with their products visibly showing on the front-facing side of GBP. In this situation, do you know if the "Products" feature is still available in GBP? If it is, we're trying to figure out if...

For the last six months or so, reviews have been consistently removed for my clients (both flagged/reported or NOT flagged/reported), and I'm getting similar notifications as well. In all cases, the reviews are a clear violation, either left by former employees venting about their experience...

Here to underline all the above as well! We add the embedded Google Map to all location pages. It's great for UX, but also to add another unique element to the page specific to the location.

This is great! I'm noting this suggestion just in case the resolution isn't the issue. Thank you!

Is anyone else seeing an uptick in Google reviews being removed? I'm talking about reviews that should have never been left, like those left by employees. Over the last 10 days, I've seen employee-related reviews being removed across different spaces: senior care, PT/rehab, and finance. Some of...

Thank you Brian - TGL! We'll give this a shot. Much appreciated!

Hello! I have a client who is trying to verify their location with the only option available, which is video verification. She goes through the process, and when it's time to upload, she gets this error message: She tries again (and again, and again), and gets the same message. We reached...