Recent content by Cordell Crowley

For anyone else interested, this is what we got from Google over the weekend after submitting an edit request through this tool that their Support team directed us to use.

We've got a ticket with Google Support open and they're requiring a business license and a storefront image. Which, okay, we've got it, but still seems really extreme for a simple name change when no other info is changing. They're also making us go through the Edits Tool and appeal the...

Hey all, So I've updated maybe a few thousand business names on Google over the years and was hit with something I've never seen before this morning. This business was sold and so it underwent a big name change of Designs by Vogt's to Franny's Flowers. The phone number, address, and website...

It did finally get fixed sometime in mid-March, but then Google removed it again recently on 5/28 and it went back to not letting us add it (auto-rejecting the edit). Funnily enough, they never did remove it from the menu section, only the Website section. The client actually changed their...

We've started seeing an increase in access requests for GBPs to move a listing into our agency account being rendered as "Obsolete" since the beginning of the month. We've tried as both Owner (when getting a client's listing away from an old email/marketing company/etc.) and Manager (when a...

I've spoken with our IT team in the past regarding region blocking because there was an issue with it ~6 years ago where Google Support couldn't access it (I believe they were in India if memory serves) and they've cleaned that up. Some places are still blocked but nothing Google accesses it...

We've been going back and forth with GBP Support for about a week now on this. The website for one of our clients was removed from their GBP and when we tried re-adding it, it was continually rejected. A ticket with GBP Support was opened in hopes they could manually fix what we perceived to be...

So providing an update on this if anyone is curious and/or wanted to see some more data. The client I'd posted about in the initial post—Sparkle and Co. Florist in Nederland, TX—had shown their address and immediately started showing up in the 3-pack, higher on Maps, etc. That is still the case...

Yep, that works perfectly for the handful I just tested. Wow, thank you for the help! I agree, this will be a huge benefit to assisting SAB clients when they do not know their login information, and Google sometimes doesn't properly mark the new listing we create as a duplicate.

Great, that's good info. I was going to test this with one of my own service area business clients to see if I understood correctly. I pulled the Place ID from the PlePer, but I wasn't sure exactly what url to append it to? Is the one that is generated when you go to "add a business" like you're...

Out of curiosity, how did you generate that link? When I try to check the "email" hint for the listing, I'm simply taken through the steps to create a new listing entirely which is typically how service area businesses like this work. I wasn't sure how you got to this point to actually request...

Joy's article was great—but I guess part of my disconnect is I feel that there is a key difference in "drop in rankings" versus "disappearing entirely". Going from 1 to 9 or 2 to 14, and examples like that, would follow that trend and I wouldn't question it beyond "oh, Google's causing SABs to...

GS Location Changer is exactly what I am using to simulate the search as though I'm in Nederland, TX for the "florists" search in the second screenshot. I understand that SABs have historically had issues with ranking well/etc., but this is a brand new issue entirely where the listings are...

Have a weird situation going on with a client's business, and after looking into it further it seems like it might be an issue specific to the fact they are an SAB that I'm worried may be a bug. They are located in Nederland, TX and have a strong ranking both with their GBP and with their...

Just wanted to piggyback off of this and say that we're seeing this message too in some (not all) of our listings when we update information. GBP Support has been good in the past when it comes to fixing "stuck in review" information before, but I'm curious if there will be any issues with...