Recent content by Cordell Crowley

We've started seeing an increase in access requests for GBPs to move a listing into our agency account being rendered as "Obsolete" since the beginning of the month. We've tried as both Owner (when getting a client's listing away from an old email/marketing company/etc.) and Manager (when a...

I've spoken with our IT team in the past regarding region blocking because there was an issue with it ~6 years ago where Google Support couldn't access it (I believe they were in India if memory serves) and they've cleaned that up. Some places are still blocked but nothing Google accesses it...

We've been going back and forth with GBP Support for about a week now on this. The website for one of our clients was removed from their GBP and when we tried re-adding it, it was continually rejected. A ticket with GBP Support was opened in hopes they could manually fix what we perceived to be...

So providing an update on this if anyone is curious and/or wanted to see some more data. The client I'd posted about in the initial post—Sparkle and Co. Florist in Nederland, TX—had shown their address and immediately started showing up in the 3-pack, higher on Maps, etc. That is still the case...

Yep, that works perfectly for the handful I just tested. Wow, thank you for the help! I agree, this will be a huge benefit to assisting SAB clients when they do not know their login information, and Google sometimes doesn't properly mark the new listing we create as a duplicate.

Great, that's good info. I was going to test this with one of my own service area business clients to see if I understood correctly. I pulled the Place ID from the PlePer, but I wasn't sure exactly what url to append it to? Is the one that is generated when you go to "add a business" like you're...

Out of curiosity, how did you generate that link? When I try to check the "email" hint for the listing, I'm simply taken through the steps to create a new listing entirely which is typically how service area businesses like this work. I wasn't sure how you got to this point to actually request...

Joy's article was great—but I guess part of my disconnect is I feel that there is a key difference in "drop in rankings" versus "disappearing entirely". Going from 1 to 9 or 2 to 14, and examples like that, would follow that trend and I wouldn't question it beyond "oh, Google's causing SABs to...

GS Location Changer is exactly what I am using to simulate the search as though I'm in Nederland, TX for the "florists" search in the second screenshot. I understand that SABs have historically had issues with ranking well/etc., but this is a brand new issue entirely where the listings are...

Have a weird situation going on with a client's business, and after looking into it further it seems like it might be an issue specific to the fact they are an SAB that I'm worried may be a bug. They are located in Nederland, TX and have a strong ranking both with their GBP and with their...

Just wanted to piggyback off of this and say that we're seeing this message too in some (not all) of our listings when we update information. GBP Support has been good in the past when it comes to fixing "stuck in review" information before, but I'm curious if there will be any issues with...

Jumping in on this as it's happened to our account also. Got registered as a third party agency this morning and we now have access to the new Apple Business dashboard, but there are no listings in there so it's looking like we'll have to start fresh.. I did open a support ticket with Apple to...

It is a service-area business operated out of the owner's home so she doesn't have a true brick-and-mortar storefront or signage for it. Would photos of the home + address be enough in that case? I guess Google's concern is that the location (whether operated out of the home or not) just simply...

Hello All, I've been working for almost a month now on a client's reinstatement on Google and finally received back a reply recently that says "Per our quality guidelines, your business isn’t eligible to display on Google Maps. Specifically, due to online business. The business website on your...

Been seeing a weird glitch with some of our clients' Google Maps listings lately. We have a handful that we are listed as "Owner" on (the client is Primary Owner of course) and so we get notified whenever someone (a scammer usually) submits a Change of Ownership request for the listing. Normally...