Content by darcycburk in April, 2026

I get that one could certainly take it too far. I question whether or not it is now a policy violation to do so based on this update. It seems to me like it is less about encouraging staff to solicit reviews and more about have staff pressure customers to leave reviews on the spot and with...

How do you all interpret this? I’ve always recommended to incentivize staff, not customers, to get more reviews. It sounds like that is still ok, we just can’t instruct that staff to get a certain quota or to mention specific services/names. That’s how I read it anyway.