Recent content by ElizabethRule

We typically do full CallRail set up for clients.

We use CallRail for many clients, and they have a texting feature.

Interesting! Mention that in the GBP forum thread and provide the Case IDs - I would think Google will want to dive into why support is saying that. The original chat feature from Google is depreciated, but this new WhatsApp and SMS chat number is brand new.

Wow, good to know! I meant they are not visible on the profile.

If the appeal is denied in the tool, you can submit a second appeal (Request additional review of a denied appeal). Only submit this after reviewing the guidelines for representing your business on Google as well as reviewing the guidelines on how to fix a suspended profile here. Make sure your...

Sterling Sky does a price per location model, with a discount per additional location. Sometimes we do deeper discounts if there are a ton of locations.

It’s important to add the real number as the secondary number if that number is also listed on the website. The number on the Google Business Profile (GBP) should match a number on the website to prevent suspension issues. Since the numbers in the additional numbers section never show in Maps...

I am holding off on major edits for the time being (address, phone number, website etc.). I have made recent edits to "safer" sections, like descriptions, services, users, with no issues - but if I can avoid making an edit I am for now 😅

In order to remove the "location in" you have to contact support - no way to do it in the dashboard https://support.google.com/business/thread/new?hl=en&sjid=3641819425698996711-NA

Does Alabama require businesses to have a physical address in the state? Many states do. If so, you could use that address for verification purposes and hide the address when setting up the Google Business Profile. Google may request video verification, in which case the technician will need to...

Support would be the only ones who can fix this - how many times have you contacted them and what do they say? You can post on the GBP community forum to ask a PE to escalate the problem, if support truly cannot help. Just save your case IDs from when you contacted support.

Hey there! You're not doing it wrong per se, but I recommend decreasing the radius you used in that screenshot significantly. I suggest using a radius between 5 and 10 miles. This is likely the maximum range at which one GBP can rank in such a competitive market like LA, especially for a...

I feel you on the walking on egg shells comment, I am waiting on making major edits to all my client profiles, whenever possible, for the foreseeable future for this exact reason :/

Join our team for LocalU in Nashville! Save the date! LocalU is heading to Nashville, TN, on Monday, September 8th, 2025, from 8 AM to 4 PM. 🤠 Head to our site for all the details, and to buy your tickets! Hosted at Asurion's corporate headquarters at 1101 Church St in downtown Nashville...

Yeah the GBP suspension delay is getting out of hand! Google did release an official statement on it, though no timeline given for those still waiting in the backlog.... https://support.google.com/business/thread/332742804?hl=en