The original profile has been marked as a duplicate. I was given access to a copy of the profile that was created and made public after I requested access. However, this profile doesn't have much of the previous information. It has the reviews, but not the replies to the reviews. It's also missing the photos, posts, products, services... I've already exchanged many emails with support, but nothing has worked. This has happened to me with a couple of companies. What can I do to recover them? And what can I do to prevent it from happening again?
- Thread starter PSEOLocal
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- Oct 15, 2021
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Do you have access to the live profile too? If not, I would see if you can get a domain level email for the business and claim the profile with that. I have also had bad luck claiming profiles using an agency account, mainly because Google was unable to verify my affiliation with the business. Using a brand domain email to claim access to the profile worked a lot faster.
Did you use this form, or did you just claim access via Maps?
Did you use this form, or did you just claim access via Maps?
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