Recent content by EmilyHernandez

Thanks again Elizabeth! I have added the case IDs and a link to our current evidence (exterior signage and business docs). Each location is also working to get us videos and pics of the entrance areas inside and front counters for customers. I'll add those as they come in. Google Forum...

Thanks Elizabeth! Yes they are all under 1 umbrella company that has 5 different branches. All 5 of these locations are in 1 branch that has 22 locations. We did bulk verify them originally but we have slowly added locations as they have grown through the years. We just individually had to...

Google recently suspended our company’s entire GBP account (50-60 locations) because one of the email accounts tied to it was restricted. We’ve gone through reinstatement, removed the restricted email, and most of our locations are now back up and running with reviews restored. The problem...

Thank you for the guidance!

Struggling to figure out where to start with this one. New situation for me... Existing location on Google Maps with zero relation to dental client. Client is leasing the existing space and keeping same phone number as the previous tenant. The current location is available to take ownership...

Thanks Colan! What about an ex-employee who just got fired and posted in retaliation? I thought that was against Google's policy? Thanks

Having trouble getting 2 different reviews removed. The first client has a terrible 1 star review posted by a disgruntled ex-employee. We flagged the post and they denied. We then applied for an appeal and they denied that even with supplying the employees exit documents. The second...