Nobody knows. Google has it's own rules about the use of AI and may or may not penalize.
That being said, you should never, ever, ever post AI generated content without first checking and editing. There will always be something needs adjusting and doing so could well destroy the watermarking...
Have you asked them what this hidden character is?
Have you inspected the code to see if this character is visible? If not how do they know it's there?
Google strips and sanitizes everything so I would be very surprised if there is a hidden character anywhere.
I'm seeing Google returning SERPS with a single result followed by the normal links to page 2,3, etc:
I know this search isn't local but is this something Google is trialing (at least here in the UK)?
Couple of years ago is a whole different country. We are now in the land of AI driven account management where changes appear arbitrary.
It's not just Google, people are reporting similar happening on eBay and amazon and others with accounts, products and listings being suspended for 'policy...
Appeal the suspension. Then once reinstated ask for the reviews to be transferred.
If that's not possible start gathering reviews for the new location.
And this says a listing has to result in a tangible physical product:
https://support.google.com/merchants/answer/6150006?hl=en-GB&sjid=9696981218745846435-EU
I know that's for the shopping channel but you can see how Google could expand the restrictions to a GBP.
Hasn't there been some discussion about this being a problem with services rather than actual products?
And look at this:
https://support.google.com/business/answer/9124203?hl=en-GB
It says:
"If you have a local shop which sells physical goods, the product editor is suitable for you."
I'd be wary with a statement like this. A citation you generate yourself will not have the same authenticity as a citation generated independent of you or your client. Most directory listings have very little SEO value.
I'd go as far as to suggest on-site SEO is far more important than off-site...
Is this the same bank you were discussing in your other thread?
It's probably a disgruntled ex-employee or customer causing problems. Google gets millions of reviews every day and a huge number of reports every day. I think you just have to be patient and wait and hope Google takes your side...
Direct them to your website where they will find telephone numbers, email and contact forms. Or point them to your social media.
Making your email public is just an invite for spam, phishing and scammers
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