Recent content by Garrett Sussman

@Travis Van Slooten Glad you asked! If you have any questions or want to see some of our other agency focused posts, let me know. @djbaxter Thanks for updating :)

Hey Dave! Garrett from Grade.us here. Happy to answer any questions that you have about our platform. @JoshuaMackens Thanks for sharing your thoughts! Many people appreciate the ways in which we allow businesses to customize their invites and review funnel. Also. the review display tool...

This is such a great point, Phil! I agree. Great advice from @Margaret Ornsby and @Phil Rozek

Hey Carolyn, Garrett Senior Content Marketing Manager from Grade.us here. I wanted to chime in and address some of what @Tim Colling said. He is absolutely correct. At the time of Tim's need, we had a retreat and completely dropped the ball when it came to a proper response in a timely manner...

Thanks for the heads up on this @JoyHawkins. That's crazy. I'd imagine a large amount of business owners are panicking.

Thanks DJ! We've always loved the community here at LSF and helping out where we can. Coming up on 3 years for me personally. You've always been so great to us. Thanks again.

Not trying to promote, just trying to be helpful!

I totally agree with everyone else in that it's important to highlight the value that you're bringing to the prospect's business, whether that's views/traffic, calls/appointments. or actual customers. That said, using the right analogy can be helpful. When you're talking anything digital, just...

Hey LSFers! I realize many of you are at the LocalU event, but we created another resource for anyone providing review management services to clients (or wanted to beef up your strategy for your own biz). How To Perform a Review Management Audit In this article, Andrew goes through all of...

Hey hey Lobster. I agree with other folks that there is opportunity, but it's just a massive challenge and requires the continued hustle. A few ideas for you: I took a look at your website, and it's a comprehensive service that you offer! First off: I'd recommend really going through your...

Hey Oliver, I saw that @JoyHawkins and @Phil Rozek both mentioned reviews. We put together a comprehensive review management checklist, if you are looking for a deep dive. Hope that helps.

Thanks for sharing, @Cherie Dickey ! Glad you liked them, @Tim Colling !

If you're actively generating reviews with email and text requests, a simple prompt in your request is really effective. It's also helpful to contextualize it that writing about specific aspects of your service will help other customers understand the value of what you offer. You don't want...

This is so on point Callum. Thanks for the old timey analogy. This comes in right as I'm finishing up season 2 of Stranger Things. I miss seeing payphones and playing my NES haha.

Interesting discovery, Cordell. I wonder if it's just industry specific. I know historically, Banks have never had star ratings either. I'm not sure why detailing businesses as an industry wouldn't though. Here's a bank example: