Just updating this thread for anyone who might have a similar problem come up in the future.
I followed Joy's advice and added the category to our Business page. Voila, it came back.
Joy, you're a lifesaver!
Hey guys,
I'm typically able to get to the bottom of most ranking issues, but this one has me totally stumped.
My site is for a brick and mortar company in New York. Let's assume it's a jewelry store.
I called Google a few months back about a separate issue, and I got to explaining to a...
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