I wouldn’t make a new profile yet, especially with a duplicate already there. That can make the suspension messier.
If the issue is a home address showing, I’d clean the original profile first: hide the address if it’s SAB, fix any website/profile mismatch, remove duplicate/conflicting info...
Thanks for the correction. So if NAP mismatch and those technical checks are not suspension triggers, what in your experience are the actual causes you see most consistently? Trying to understand the real patterns from someone who handles this at scale.
I’d be very careful with the public reply because it’s medical/healthcare related. Don’t reveal patient status or private details in the response.
A calm reply like “We take this seriously, but we cannot verify this experience in our records. Please contact our office directly so we can review...
I’d treat this as an access/ownership issue first, not a suspension issue.
If the listing is still live and showing normally, I’d check whether it’s still claimed, look for any access-request emails, and use “Suggest an edit” to see the ownership email hint like Jason mentioned.
The recent...
I’ve seen more people mention verification/restriction issues lately too, especially around profiles with recent ownership changes, multiple managers, or repeated edits. Hard to tell if it’s a real wave or just more visible reports, but it does feel like Google is getting more sensitive around...
I’ve been studying common issues that seem to create problems for local businesses before GBP suspensions, verification loops, or ranking drops.
The checks I’m focusing on are:
NAP mismatch between website and GBP
duplicate/nearby listings
wrong primary category
service-area/address setup...
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