Recent content by gsterling

You mean beyond GBP I assume? To some degree it will vary by vertical (e.g., home services vs. legal vs. real estate vs. restaurants). But generally I would say these below and some probably aren't necessary. For major horizontal directories it's really Google, Yelp, Apple and maybe Facebook...

Our data show that accurate and consistent location/listings data across critical sites DOES matter for visibility and ranking in GMB. Clearly, not as much as in the past, but there's still an impact which can be meaningful (Google's "prominence" criterion factors citations and third party...

Wait for @Colan but I'm guessing it's because you're the owner. Could also be a bug b/c Google clearly understands the nature of third party management of GMB accounts.

For sure.

Well that's one of the incentives to continue to use LSAs :)

The number shown to the caller will be the forwarding number.

I'm curious about other marketing use cases from this list of numbers beyond simply returning calls.

I spoke to Google about this but didn't get much more detail than is available here: Call history in Google My Business - Computer - Google My Business Help. It's US only and opt-in. There's no transcription and no call recording. Call logs will remain for 45 days. There's also a "whisper"...

Sure. There's still some vagueness and I was dealing with a spokesperson, not a product person and it was all email.

So this is what Google said to me @Colan Nielsen: This functionality is a further extension of our online services announcement earlier this year. Merchants can already note on their Business Profiles that they offer virtual services and add links for booking online appointments. We're testing...

Yes. Will provide an update.

How lovely for them

Hi Barry. No response yet Colan.

I've asked google about it. We'll see if they say anything. The return of Google Helpouts Google Helpouts: Answers Meets Knol Meets Hangouts

I don't have immediate data but I would guess it may be as high as 40% or more.