Recent content by hannahmoen

I made sure the address was on our website again when we had previously not had it listed, then ensured our business license in the state records aligned to everything I submitted.

Yes, it took 6 business days though! @Vinicio So a little longer than the 3-5 range.

Thank you, I figured as much but you know how logic goes out the window when it's your own baby! Have a good weekend, @JoyHawkins.

@JoyHawkins - you have been exceptionally helpful in the past so tagging you in as a hail mary. Appreciate anything you may be able to do. Thank you.

Our agency profile got hard suspended for 'deceptive content' and we were prompted to resubmit through the Appeal Process. We attached relevant documents including the official state business license/register with matching information that mirrors our GBP. Is anyone able to expedite some...

We are dealing with a frustrating situation where our SAB partner (handyman) has a Portland, OR and a Vancouver, WA location -- different states, thus different metropolitan areas + certifications. Different people serve them, both were set up as Service Area Business with no address showing and...

@Phil Rozek - thanks for your response! We certainly have been piling on with the flagging - think we have flagged with over 20 profiles at this point. I also got it raised to a higher team only to get the same response even when they looked at the evidence that the name difference between our...

I am experiencing a Google Review related issue I am hoping to get some advice on. I typically do not expect much when it comes to Review Removal through Google Support because so much is ambiguous or he said/she said as it relates to Flagged topics. However, I am trying to get a review...

Whoops wrong link above. Here is my post on the Google My Business Help Forum!

I read this thread on LSF from early last month on suggesting missing business categories on GMB. In that thread, this article by Sterling Sky is mentioned as well. This goes on to say the best way to suggest new categories is by submitting them to the GMB Help forum, so I did so following the...

Interesting! I wasn't able to see that it was labeled on my end but suppose if it's personal labels, it's matched to the Google account so I wouldn't. I was able to create my own label "TEST" and both add and remove it. Thank you so much!

A client sent us two screenshots of his business on Google. Mobile he is using an iPhone. Desktop was just Chrome on a computer. In both instances you can see that the business name has been sort of "replaced" by this Work. Not an issue outside of this search -- we can't replicate it. Which...

No luck with YouTube, permanent suspension unfortunately. Still no idea why! Sounds like we are in the same boat.

Thanks both! I did go the GMB Twitter route and before they were able to even address the issue both of the listings were randomly reinstated. Thank you for the note about account activity possibly leading to the hard suspension. We have left the owners personal email off the Users list for...

^ bump because perhaps I posted at a bad time yesterday.