Recent content by Jacki Kearslake

An update: I gathered information about the suspicious pattern of reviews and made a case via Google's 'request a review' process. There is a limited character count in the form field, so I needed to edit my case a little. I made sure the pattern was very clear and provided the URLs of the fake...

Thanks, @Tony Wang - fantastic article!

Argh. Why do people do this? My client, a dentist with an excellent local reputation, has received two 1-star, no-comment reviews a week apart. Neither name is recognisable to them as a patient or patient emergency contact. When the first review (from Person 1 - HB) happened, I flagged it...

Thanks, Darren, The building and street signage are all happening as part of the brand change. We'll be moving quickly to get photos on the new website and GBP :) I didn't think of utility companies at all! The new entity has already been registered with the Australian business registry, but...

Hello from Australia, A client is rebranding their practice in the first quarter of next year. I'd love someone to cast their eyes over my plan and offer suggestions In this scenario, the practice is changing the practice name domain name the website's theme (WordPress site built circa 2014...