Recent content by Janell H

Hi. I'm experiencing a problem accessing reviews for 10+ client GBP listings. I'm able to reply to some new reviews, but not all of them. I'm also able to see on the frontend that we have all of our reviews, but I cannot see reviews in Live Search results. Is anyone else experiencing the same...

Thanks so much!

Hi. Is there any way to remove or replace the cover photo on a GBP listing? We already have our cover photo inserted into the cover photo section. However, it keeps getting replaced when a customer posts his/her own photo. So when you see our client's listing (who is a doctor) in the knowledge...

Hi. I'm hoping an expert can help me please! This is in regards to submitting a GBP business verification video for a client. Does the client have to be logged into the Google account that owns the unverified listing? We don't give our clients access to our agency account since we have many...

Thanks for all of your feedback. We decided to abide by Google's rules and forfeit the reviews. I suppose forfeiting reviews is the major drawback of creating practitioner GMB listings in addition to the main office GMB listing!

Thanks. Do you have a link for the contact form please Yeep ?

Hi! One practitioner is leaving our client's office. She has a GBP and the main office also has a GBP. Is it possible to close her GBP listing, but merge her 46 reviews into the main office GBP reviews? How would I do that? I appreciate any help you can provide.

Thanks so much everyone!

Hi experts! One of our clients bought 4 office locations that were previously owned by another business. We will have access to all 4 gmb listings from the previous owner. We want to create a new gmb for each of the 4 locations. The 4 business addresses will be the same as the addresses from...

Thanks so much!

Hi. One of our client's GMB listings has reviews on it for a different doctor. Is it possible to transfer those particular reviews to the correct doctor's GMB listing? Thanks!

Amazing. Thank you so much! If we run into any more issues with this, can I reply back in this thread please?

Thank you so much for your guidance! Do you think she'll get her reviews back or is that a lost cause at this point?

So I understand this correctly, she will need to either have signage at her address OR have a SAB GBP listing? Is there any way to get her reviews back? Thanks!

She also had 103 5-star reviews on her GBP listing...hopefully Google will bring them back.