I don’t see a high volume of these but enough I guess to get frustrated and write a post about. It’s the fact I know it’s going to be denied before I hit send and 10 seconds later it is and there’s no recourse even though we have irrefutable proof. Phone support will agree with up and down but...
I get too many disputes denied when I have obvious recordings of leads already booked calling back. I get a response as soon as I hit send in most cases. The phone recordings can't play any part in the dispute process. I have recordings of clients calling up to cancel appointments, reconfirm...
I'm not sure why this didn't get more attention. I get a response as soon as I hit send in most cases. The phone recordings can't play any part in the dispute process. I have recordings of clients calling up to cancel appointments, reconfirm appointments, and/or explicitly state they're calling...
Thanks for your reply. I've gone through all the normal steps, submitted documents, reinstatement, and escalation. Not getting anywhere. I can't really share the listing since it is suspended but the info is as follows:
Your business is not visible to customers
Your access has been suspended...
Working with a local established towing business that opened a new location and we were suspended before we ever had a chance to go live. Turned in reinstatement and escalated it but was still denied with no explanation. I manage the listing remotely from a few states away and we were only given...
Does anyone know how thorough the background check is for the LSAs? If a business has an outstanding balance with their ads account from a previous lifetime, will that show up in the background check?
Thanks for the reply Phil. I’m a big fan of your posts and work.
I have gone through the change history and the changes are in there saying they were done by me but it would’ve taken a lot of errant key strikes while I was playing basketball for this last round of changes to be true.
I do...
I manage a couple of dozen AdWords accounts and I've had the bid strategies changed without my authorization. In each case it's been changed from a manual cpc strategy to a target cpa strategy in multiple campaigns, across multiple accounts, and more than once. I'm the only one with access and...
Two things. Keep submitting reinstatement. I think getting new eyeballs on it helps. It has worked for us. I’ve also had luck going through the Google ads team since GMB phone support is down. 866-246-6453
@CL Marketing I went to resubmit again and got the question have you submitted this already? Are you honest with the reply? Because you can only submit one time.
I am not honest with the reply. No tellin’
I've dealt with this a few times and I've found just resubmitting the reinstatement often works. It gets a new set of eyeballs on it I believe and it sounds like in your case that may be all that's needed.
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