Recent content by JeffClevelandTN

Seems to match up really well and very specific to the Google core quality updates in 2024 and 2025. One was penalized and the other benefited. In this case I think Google's updates did exactly what they were supposed to do.

We just recently experienced significant SERP drops for dozens of urgent care clinics in multiple states. After checking thoroughly, the pattern we are seeing is that Google seems to be favoring competitors that have multiple locations in the area and have a "find nearest location" page. So, for...

Just sent you a PM. Thanks!

Hopefully this is helpful for others, the same author of the Chrome extension has a website equivalent https://valentin.app/ The website version is very helpful when out of the office or at a client's location, when it isn't feasible to install the extension. We've used both for years and...

Sounds like you have a very thorough understanding on your industry and the needed qualifications. I do think your best course of action is to provide a single PDF with any documentation that will support your appeal, make sure they are high quality scanned originals. Each piece of documentation...

Sorry for the delay in replying. I think part of the challenge will be that Google has different document requirements in the USA versus Portugal, which I'm not familiar with. Has there been any correspondence from Google where they have specified or recommended the additional documentation that...

Hi @bysky, I think that the support person simply mis-spoke regarding the type of documents, they prefer high quality scans not photos. As you saw from my similar post from around a year ago, the suggestion to combine all your information into a single document (PDF) is what worked for us back...

William, thank you as always for a thorough and thoughtful response. You bring up some very valid points I hadn't thought about, like repeatability, similar to tracking Google Ads placements. However, I have noticed that it is fairly easy if a query returns an AI Overview, you can replicate the...

I was curious, does anybody use a ranking tool that shows whether or not there is a mention of a business in Google's "AI Overview" for a keyword phrase? As an example, with Brightlocal, their Local Ranking report indicates if the monitored business shows up as a Knowledge Panel for the search...

Just recently realized while training a couple new team members about best practices for writing Page Titles and Meta Descriptions, that internally we've not changed or evaluated the proper length (or width) for Meta Descriptions in a very long time. I've forever said, so many times, to make...

That is what I am seeing also. While the instances of non-API driven buttons are very scarce, it appear to be dependent on the vertical/industry.

This is very curious to me too. It has always been my understanding and our explanation to clients, that the only way to get a "book online" button (on the Knowledge Panel) or "Schedule" button on the GBP/Local Pack is through third-party integration which is coordinated directly by Google and...

Hi @luischavez0104 Without the name, address, or phone of the business on the image, it is problematic to troubleshoot. Does the link take you to the exact website of the business (domain.com/page), or does it possibly go to a subdomain (book.domain.com)?

For us, I don't believe it is that easy. If were were using Google Workspace, that would be an option. However, our Google Accounts are tied to non-Google managed email hosting. If we have a team member that leaves our employment, and they have access to several dozen GSC's, we have to delete...

Good point! I could see where in specific cases. like language parameters it would not be ideal. However, I think for the original poster, it does provide what he needs which is a reviews listing for prospective customers/clients.